SureStay Plus by Best Western Thornton Denver North
12101 Grant St
Thornton, CO 80241-3123, US
Thornton, CO 80241-3123, US
SureStay Plus by Best Western Thornton Denver North is pet friendly. The pet fee is USD $20 per pet, per night. The number of pets allowed is 2. Pet weight limit is 25 lbs. *Dogs and cats welcome.
About This Property
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Check in / Check out
Check in time:
03:00 PM
Check out time:
11:00 AM
Features and Amenities
- 24-Hour Front Desk
- ATM Or Cash Withdraw On Site
- Air Conditioning
- BBQ Facilities
- Children's Playground
- Coffee/tea Maker
- Daily Disinfection
- Daily Housekeeping
- Desk/workspace In All Rooms
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Fitness Center
- Free Breakfast
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Garden
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hot Tub/Whirlpool
- Hygiene Certification
- Indoor Pool
- Internet Access In Public Areas
- Ironing Amenities
- Laundry Services
- Luggage Storage & Lockers
- Non-smoking Property
- On-site Parking
- Physical/social Distancing Guidelines
- Private Check-in/check-out
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Restaurant
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Positives:
Nothing
Negatives:
Didn't sleep all night cop's had to be called because someone was fighting all night in there room ... it's SUPER DIRTY !!! There's ppl doing drugs in the hallway the ppl in the front desk don't care if u do tell them something. There's ppl sleeping in there cars . There room was dirty the sheets had hair and blood stains the toilet was dirty and so was the shower ..HORRIBLE EXPERIENCE NEVER STAYING THERE
Review
Bad
Positives:
Location dirty needed maintenance
Negatives:
Location
Review
Pleasant
Positives:
Rooms need attention
Negatives:
Rooms could be cleaned lot better and need maintenance
Review
Passable
Negatives:
The rooms could use a little bit of maintenance and better cleaning...
Review
Pleasant
Positives:
There patients
Negatives:
My door keys always reset it seems
Review
Well I’m still here another...
Positives:
It’s conveniently located
Negatives:
The cleaning
Review
I would love to see...
Negatives:
The front desk person wouldn't allow me and my husband to check in at 2:59 am. We were travelling and really needed a place to stay at night. Had zero idea that there was a time limit to check in. And the front desk worker was also very rude about it.
Review
Didn't get to even check...
Positives:
I liked that the TV worked, and the elevator was nice.
I liked that the heater/air conditioner had a constant fan.
Negatives:
I asked if he could please give me a room not around anyone if possible, but he charged me an extra $30 and It had to be cash. The room was dirty, the furniture had stains, dirty pillow cases. The first night was ok. The second night he put someone next to my room and it sounded like a UFC fight going on in there. When I called the front desk to complain No answer, and I payed extra specifically to Not be disturbed and I got maybe 3 hours sleep. Absolutely ridiculous for $175 dollars. Every time I had to go to my car there was at least 6 or more people out front who looked homeless. Rip off.
Review
Ripped off, payed extra to...
Positives:
Friendly staff
Negatives:
Very dirty room. Sheets were dirty. Heater did not work. Heater made a loud rattling sound. I chose not to stay at hotel and requested a refund. Only positive thing i have to say... The staff is friendly. But the hotel is disgusting
Review
Was only there for 10...
Review
Passable
Positives:
It was great there was no breakfast for me cuz I had to be at work early people staying at the hotel we're a little bit down. Loop
Negatives:
Hotel could use a renovation very outdated but it was comfortable
Review
It was a quijvk stay......
Review
Exceptional
Positives:
The night front desk staff was very kind and tried to meet our needs, however impossible it was.
Negatives:
We were charged a deposit that they were waiving for everyone else. All because it took me a long time to check out the last time that I was there. My boyfriend had gone to jail and I was left to clean up both his things and mine. On top of the fact that it was daylight savings time and I didn't realize that. So I lost an entire hour that I thought I had.
I did not leave the room in disarray, in fact I went out of my way to make sure that the job wasn't too hard for housekeeping.
The daytime front desk guy was the one enforcing this on me, so I wasn't able to check in. I found a friend already staying there and worked out my staying with them until the morning. In the morning I was waiting to be able to check in and the guy told me that I had to exit the hotel until I got a room. So I walked outside and brought my things with me and sat in the back of the motel to wait to be able to check in.
Next thing I knew the front desk guy came out and told me to leave and that he had called the police. He also added that he would not give me a room there with or without the deposit.
What did I do wrong here? I followed every instruction that he gave me, and was very apologetic for upsetting the front desk guy. I was never asked to completely leave the hotel, he only told me not to be inside until I got a room, I listened and was courteous of the needs of the hotel.
It was very unprofessional of the daytime front desk guy to treat me so rudely. I had done everything that I was asked.
Review
Excellent night staff. Daytime staff...
Review
Disappointing
Positives:
low deposit
Negatives:
security
Review
homeless struggle
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