Hyatt Regency Greenwich

Negatives: Service was not good and we were not told upon booking that the property was under major construction

Negatives: Atrium in construction

Negatives: All under construction and without any warning or heads up. Paid extra for a atrium view and there was no atrium and go pushed to an outside room with views of more construction

Negatives: I reserved three rooms. They only had one room reserved for me when I arrived. Then, they sent me express check out after one night when I was staying two. They provided 1 one ounce bottle of shower gel for two people…hardly adequate. Pillows were the size you would put on a twin bed but I had a king bed. Refrigerator was removed from the room. Hotel very tired. Parking lot was full of pot holes. One party I travelled with found Skittles on the floor when they checked in. Another had no bath towels in their room.

Negatives: Two fire alarms just at bedtime, which necessitated walking long distances to exit the building--twice. Our room key did not work, and battery had to be replaced, which delayed our entry into the room Room service breakfast--due to dining room construction---was very good, but not enough chairs for three of us to eat in the room comfortably.

Negatives: We have been here before we loved it so much we rebooked when I had work in the area. Arrived this year to find the hotel in complete construction NOT just the lobby area. Which is how it is worded online. The entire atrium was gutted. Construction zone and boards up with dirt, dust and saws construction sounds everywhere. Make shift lobby desk at back door. We had no idea the hotel was under this much renovation. Online suggesting the lobby area under refurbishment but the entire center of the hotel atrium (which is the biggest part of this hotel) under major construction impacting the whole hotel. No easy access to facilities that might be seconds away, having to walk around even outside around exterior of hotel to access spaces seconds away from the inside. Hallways had food and trash. Rude and unruly guests, drunk/high running through the hallway outside our room at midnight. Still no restaurant. We came back for that atrium and peace. We booked and paid for an atrium view and got moved to a street view. Honestly with the hotel in such a mess no atriums rooms SHOULD be an option at all. Unfair to allow guests to choose an atrium room online knowing full well the condition and disruption to your stay. No discount or price change after the room changes. We will probably not be back, and will have to find a different area hotel. Also $20 per day to park.

Negatives: The property needs some sprucing up and updating. The staff were great. They also told us that the property is being renovated including the restaurant and the rooms.

Negatives: Room Service never came. Construction was not shared and no dining. Long Walks Paid Parking ????

Negatives: The bar and restaurant courtyard was gutted under construction,All meals delivered in brown paper bags with plastic plates and utensils,Breafast was terrible

Negatives: it was under construction

Negatives: Under renovation. No forewarning.