Hilton Garden Inn Destin Miramar Beach Fl

Negatives: Room was okay. The room was not in the best condition. Walls had patched up holes and wasn’t the most welcoming space

Negatives: DO NOT STAY HERE! Nice hotel and rooms but we had a distressing experience here. Our room had some sort of weird sound repeating and repeating - like a compressor trying to kick in and not being successful. I kept thinking a truck or airplane was passing by, but it would repeat over and over. It was coming from the plumbing I think. After trying to sleep for two hours, we finally called the front desk and asked to be moved to another room. My husband went down with our rooms keys but they would not give him the new room keys without his ID (even though had had used it to check in originally) and made him return to room #1, get his ID, and return to the front desk to get the keys to room #2. We had to get dressed, re-pack our luggage, walk to the front desk at midnight. A huge inconvenience! The next day we spoke to the "supervisor" who told us basically that there was nothing she could do about the price (room #1 was a suite and room #2 was a standard room) - we merely wanted to pay for the type of room we actually slept in. She said she couldn't change it because the card had already been run through. But she would give us a SIX DOLLAR DISCOUNT. She made us pay for the larger room even though we slept in the smaller room and did not offer any kind of apologies or a reasonable discount for our inconvenience! We have been Diamond members for years - what ever happened to customer service? And there was a terrible smell of a gas leak by the mechanical room, which I reported, and they said "Oh, that's off the property." NO WAY it was off the property because the smell was awful as soon as you approach the building and the fire pump room. So if the sound we heard was the compressor for the fire pump and the gas leak is associated with that, then the residents are screwed if there's a fire!! AND the floors are so sticky that I had to wear socks around the room, which were BLACK after an hour in the room. See photo below!!

Negatives: Bed squeaky and sink drained slow

Negatives: Didn't get the balcony I asked for in advance

Negatives: Since the property is pet friendly, there should be more thorough cleaning/vacuuming of the rooms.

Negatives: N/A