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SureStay Hotel by Best Western Jacksonville South

5018 University Boulevard West
Jacksonville, FL 32216, US

6.2 Rating | 2.5 -Star Hotel |

SureStay Hotel by Best Western Jacksonville South welcomes four-legged guests at their pet-friendly accommodation. The pet fee is USD $15 per accommodation, per night. Pet deposit of USD $50 per stay. The number of pets allowed is 2. Dogs only. Pet weight limit is 80 lbs. *

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About This Property

Located 5 miles south of downtown Jacksonville, Florida, this hotel is just 20 minutes' drive from Jacksonville Beach. It features a full hot breakfast and spacious rooms with free WiFi. The rooms at SureStay Hotel by Best Western Jacksonville South are simply furnished and include tea- and coffee-making facilities. Cable TV is provided along with a work desk. SureStay Hotel by Best Western Jacksonville South offers a 24-hour front desk. Guests can take advantage of the on-site launderette and vending machines. EverBank Field, home of the Jacksonville Jaguars, is less than 6 miles from SureStay Hotel by Best Western Jacksonville South. The University of North Florida is 15 minutes' drive from the hotel.

Room Types

Queen Room with Two Queen Beds (non-refundable)

Providing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.
Sleeps up to 3
Cancellation fee may apply
The pet fee is USD $15 per accommodation, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$69.49

nightly

$78.85 total

includes taxes & fees

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Room Details

Policies

Cancellation Policy

If you do not check in to the hotel on the first day of your reservation and do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and you may be charged for the full amount.

Refund Policy

This booking is fully refundable if you cancel before Thursday, Nov 13th, 2025 at 11:59 PM. This booking is Non-refundable after Friday, Nov 14th, 2025 at 12:00 AM.

Guarantee Policy

If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, your entire reservation will be canceled and you will not be entitled to a refund. The reservation holder must be 21 years of age or older.

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for triple occupancy (i.e. 3 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$78.85 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are not allowed.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of USD 50.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.

King Room (non-refundable)

The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a safe deposit box, tumble dryer, a dressing room and a flat-screen TV with cable channels. The unit has 1 bed.
Sleeps up to 2
Cancellation fee may apply
The pet fee is USD $15 per accommodation, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$74.49

nightly

$84.52 total

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

This booking is fully refundable if you cancel before Thursday, Nov 13th, 2025 at 11:59 PM. This booking is Non-refundable after Friday, Nov 14th, 2025 at 12:00 AM.

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$84.52 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are not allowed.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00 PM

Check out time: 11:00 AM

Features and Amenities

Free Parking
Meeting/Banquet Facilities
Safety Deposit Box
Air Conditioning
24-Hour Front Desk
Express Check-In/Check-Out
Hair dryer
Bathtub
Microwave
Coffee/tea maker
Refrigerator
Heating
vending machine
telephone
alarm clock
clothes dryer
blackout curtains
Designated Smoking Area
Free Wi-Fi
Closet
Daily Housekeeping
English
Non-Smoking Rooms Available
Linens
Carpeting
Smoke alarms
Fire extinguishers
Shared stationery such as printed menus, magazines, pens, and paper removed
First aid kit available
Linens, towels and laundry washed in accordance with local authority guidelines
Hand sanitizer in guest accommodation and key areas
Staff trained in safety protocol
Dressing room
CCTV security in common areas
Daily disinfection
Facilities for disabled guests available
Ironing amenities
Laundry services
Non-smoking property
Room towels provided
Safety chain and/or latch on doors available
Separate shower/bathtub
Toiletries provided
TV & Movies/Shows
Visual alarms
Physical/social distancing guidelines
Protective screen or physical barriers in appropriate areas
Air conditioning in public area
Heating in public area
Trash cans
Socket near the bed
Desk/workspace available
Cleaning products available
Clothes drying rack
Xerox/fax in business center

Recent Reviews

Darren Solo Traveler May 29, 2025

Positives: Location quiet!

Negatives: No complementary breakfast at 6:00 am as stated!

Review

Stay was quiet and calm was able to rest. Staff was good

Dennis Family with young children May 26, 2025

Positives: The bed was good and the area was convenient for our stay

Negatives: The room wasn't fully cleaned... The dirty chair and the curtain had dirty... The cleaning staff came to clean everyday but none of them cleaned up the curtain or chair that had what looked like spilled food or vomit very unsanitary. The shower head also needs to be replaced...

Review

Warner Family with young children May 26, 2025

Positives: I love the seclusion,very quiet as well.

Review

Money well spent,my new go to for my Jacksonville stays

Elizabeth Family with young children May 20, 2025

Positives: The food options were decent overall, enough variety to not have to go out for breakfast. The rooms were decently clean.

Negatives: The beds were uncomfortable and needed another blanket or sheet or something as they were so thin.

Review

Overall decent stay for the price.

unknown Family with young children May 18, 2025

Positives: Very clean rooms.. actually really comfortable beds as well.. for the price you can't beat it

Review

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Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.

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