Hilton Cabana Miami Beach Resort

Negatives: Total nearly 600 per night for one room because I thought the stay would be exceptional, being a Hilton boutique and it seemed more cozy than other options. But when we arrived, things went bad from the start. We arrived at 5pm and waited more than an hour for a room. When we arrived at the room, the decor, space, beds, and bath were very "100 a night" feeling. Barely Fancy at all. So, I went to the balcony to check the Ocean View we paid for... and discovered that they had built an addition in back that gave our balcony a Solid cement wall blocking any view except a small 5% slice of ocean sideways far on the right edge. It was like a dark cave no matter the time of day. I was severely disappointed. We'd been travelling a while, so we tried to shower. I prefer Baths and found none.. even though the booking showed that the room would have a bathtub. At least the hotel had a decent hot tub by the pool, but still, not what was promised. Then, we discovered that the shampoo and shower gel bottles were actually empty, so we had to delay, and find housekeeping for refills.. when the refills arrived. They have special big bottles with pumps.. but the pump wasn't functional, and I guess Hilton is afraid guests might take their valuable toiletries, because you cannot open these bottles. we tracked down housekeeping again, and finally had the basics that should have been available from the start. The Cabana offered breakfast with rooms for a higher cost than most other places, but I like the simplicity of the hotel breakfasts. I was a little dismayed on the first morning when I discovered it wasn't a typical hotel buffet type breakfast, rather, more like a prepaid breakfast at their small limited restaurant. The price was quite high, and we learned that we were allowed to choose exactly One beverage and One breakfast dish. Our "paid" breakfast still cost us extra $20-$30 a day because we wanted juice AND coffee.

Negatives: Service in restaurant/pool was bad wait forever, then out of food and drink options. We checked in early & no rooms were available, so we stored luggage. When I returned, after 5pm, to get keys they gave me two keys & never checked ID.

Negatives: Bad service, over priced

Negatives: The restaurant was slow and expensive ($15 for a piece of fruit and coffee) no gluten free options. It could stand to have more maintenance in the room.

Negatives: I received a black eye while sitting pool side. Some kids were playing soccer and was asked to stop by several other customers. They stopped for a little while and started back to playing. Then the ball hit me in my right eye. Hotel was not help. Terribl

Negatives: Checkin was not good but everything else good.

Negatives: Construction noise starting at 5:30am. Room overlooked tall parking structure and dumpsters. Couldn’t see the sky from our window. Not enough towels at pool. No towels provided at terrace pool. Front desk staff overwhelmed

Negatives: The manager and staff were rude.

Negatives: The cockroaches were all over our room. Since they were booked, they could only move us to a double bed room night one and then another room night 2. The 2nd night the room smelled like chemicals and we could wait to leave. Horrible and no rest.

Negatives: We received the minimum accomadations. The worst room, handicap (were not handicap) breakfast was included for other guests but not us. I had higher expectations for a 4 star hotel.

Negatives: Room was mediocre for price.

Negatives: The heat could not be controlled. Something was broken.

Negatives: Our room had some housekeeping issues.