Metropole Suites South Beach

Negatives: Internet WiFi

Negatives: Nothing

Negatives: There was a bathroom sink in the kitchen that was cracked. The pots were in bad shape.When you washed it residue from the pot came off. The t v in the living room buffered on every station. The TV in the bedroom had no remote.I asked for one.It came the next day he brought 11 remotes with him.None of them worked. It also had sparkles on the t.V not a good reception. The flooring in the bedroom is unleveled and I felt into the wall.

Negatives: An airport shuttle would be nice to assist with arrivals and departures to the hotel. Maybe it could be considered by upper management and corporate.

Negatives: After checkout I was charged for bar items that I did not take. What makes this more annoying to me is that on checkout I asked them to check the bar items but they said it was fine but then charged me erroneously anyway.

Negatives: If your room is facing the street it is unbelievably loud. All you hear is traffic all night long. There is not a bathroom door. No shower doors either. You have zero privacy in the bathroom.

Negatives: No FUNCTIONING TOILET, elevator was broken, 2 TVs not functioning properly, no audio on channels on both TVs. Very bad visual on TV- pixelated digital screen. Having No Functioning Toilet was beyond reprehensible. First, I let the property know toilet was not functioning. Some guy turned up at the door and handed me a plunger. He tried blaming it on me ! Told me “not to put any toilet paper into the toilet.” “Put toilet paper into the trash can/bin.” When the “fix” of toilet did not work, I then asked to be moved to room with a FUNCTIONING BATHROOM, But staff, *Jose M.* Refused to move me and stated that he wouldn’t provide a refund ! told them I could not stay in a room with no bathroom & a full refund was due bc the property could not provide a bathroom. Then 5 minutes after speaking with Jose M at reception, I was still in the room collecting my things & I heard the door open & it was two new male guests rolling their luggage in ! They were given keys to my room while I was still there. I was shocked and surprised as were they ! This is incompetence at its finest. I’ve never had this happen in all my travels around the world. Full Refund is owed. Metropole should admit things went wrong on their end & provide a full Refund.

Negatives: Hello Booking.com Thank you for your prompt response but it does not address the main element of my complaint. I booked a 2 bedroom suite for $1200 and expected a separate bathroom. What we got was a 2 bedroom suite with the bathroom located in one of the bedrooms like an en suite facility, meaning that the occupants of the other bedroom had to walk through the bedroom to get to the toilet etc. This is totally unacceptable. I have never encountered this before. Your website makes no mention of this and if I had known I would have booked 2 separate 1 bedroom suites. The receptionist said that all 2 bedroom suites were the same so the only solution was was for my daughter Joanna Roberts to book a 1 bedroom suite. This cost $600. I believe that the lack of information on your website about the 2 bedroom suites was misleading and has resulted in an additional $600 expense which could have been avoided had the necessary information about the 2 bedroom suites bathroom arrangement been available. I feel that I am justified in requesting a refund of $600. Sent from Outlook for Android