La Quinta Inn & Suites by Wyndham Miami Airport West

Negatives: Parking spaces late at night are few

Negatives: No internet speed WiFi was not working

Negatives: That you had to inform the day before to have the room cleaned and let them know on Sunday to clean the room on Monday however when I got to the room it wasn't clean

Negatives: I am very upset that when we arrived back in port the company said they no longer pickup at port. This cost me $80.00 to get a taxi back to hotel. How can they do that without warning???? Unacceptable

Negatives: Last night, the AC was changed to automatic every time its turn off and kick off an then on. Very unpleased. And that we have to wake up early.

Negatives: At first we were given a room which was not made, totally unclean. When we contacted the reception, they immediately changed it which was good. But it seems that their internal communication was not clear.

Negatives: The property is very dirty, so I NEVER stay there. I drove from Tampa to Miami and booked this hotel just to rest during the night since it’s close to the airport. When I got there, the room was dirty, there was hair in the bed. I immediately came back to the reception with a bag and a dog who was very stressed by the situation. The staff gave me another room, but I had the same problem again. There was hair in the bed and refused to stay. I went back to the reception for the 2nd time and asked her to give my back, she said she was not allowed to do that and decided to check the room. According to her, the room was clean and she had a video to prove. I replied that I had pictures of the dirty room, and she said “Wow, ok, so show me! If you have pictures, you have to prove”, her tone sounded as if she was calling me a “liar”. I showed the pictures and stated I wanted my money back. She called some manager who did not allow her to refund me, so she asked me to call a couple of numbers- no one answered. I contacted booking, which informed me I would receive some feedback within 48 hours. After this whole situation took around 2h, I booked another hotel much more expensive; since I made it at the last minute. Now, 2 weeks later, I’m still here waiting for my money back. The hotel said they refunded, but I’ve never received it!!! I’m very frustrated with this hotel and booking!

Negatives: I waited around 15-20 minutes when I arrived for someone to come to the front desk. The breakfast was so busy and poorly ran, the juice was out, waffle mix was out and it the plates were just in the wrong area.

Negatives: Old bed matress , dirty room, found used condom and food leftover on t side of the he bed. Bed was cracking on every movement, not in good condition mattress , bended. Not comfortable bed at all. They are definitely not cleaning under the beds.

Negatives: The room was dusty as if it had not been cleaned before we checked in and, although we mentioned that a 10 year old was staying in the room as well we did not find extra sheets for the sofabed nor was the sofabed readily made for the stay. When I called to ask for sheets I had to go down myself to get them. Bit dissapointing for paying $160 a night.