Ramada Plaza by Wyndham Marco Polo Beach Resort

Negatives: First of all when we got there to our room air conditioner was not working, second our toilet clogged we had to call multiple times until someone came in and thirdly last day of our stay we saw cockroach crawling on the floor. Its was horrible, horrible, horrible.

Negatives: Dirty floor in the room. Marks and stains on the floor. Bathroom tile was not sealed properly, they used spray paint that was flaking. The shops in the hotel were unorganized and twice the cost of normal stores.

Negatives: The rooms did not have an ocean view. When we arrived, there was a problem in the bathroom toilet had pee in it, the microwave and refrigerator died in our room and they had to change our room. Then we had the same bathroom problem in the new room the next day when we returned. Our key kept turning yellow and we could not get in our room because it was shut off. In the app, we used booking.com, they advertised 3 restaurants on-site. They're more like fast food and nothing that we expected. The cafe was a counter with machine coffee, the pizza parlor is a hole in the wall with tables n chairs in hall. The Ocean Terrace resting is 2 tent -like buildings by pool that are a bar and more like a fast food order. Nothing like depicted in their ad. You had to walk long distances to arrive at any shopping or other eateries. When they did allow extended, check out, But when we returned from coffee, we were locked out of our room with our Huber waiting to go to the airport and our luggage in the room. Miami was great! Our room and hotel not. They offered a mediocre refund of $67.00 for heartache in trip. Not nearly enough for all we went through. It was suppose to be a much needed relaxing trip for health and was extremely stressful due to all the mishaps at the hotel.

Negatives: Floor in my room was disgusting. I had to clean it myself. The white hand towel was completely black when I finished. The flooring was old and had numerous marks and stains. The shower tile apparently needed to be sealed. Instead of doing it correctly they spray painted it and used a different shade of white. The paint was obviously not for showers and was flaking off into the tub. I took the stairs next to my room and ended up in a abandoned part of the building that had no way out. I had to go back up and take the elevator down. I tried to use the oven in my room to cook a pizza. When I turned the oven on it started smoking, I was shocked it did not set off the smoke detectors. The oven was filthy and had some type of cooking spray or oil all over the inside. I was not able to use the oven. The valet staff was some of the worst I have ever dealt with. I had to wait over 30 minutes on two occasions for my vehicle. Every time I picked my vehicle up my mirrors and my seat were changed

Negatives: It was fine

Negatives: Nothing

Negatives: Room was not what we reserved on the first night…they moved us the next day to the oceanfront room. Room was old, furniture was really worn out, bathroom was small and not well maintained, grout very dirty and tiles were loose. Also, the elevators were a nightmare. They only had 2 elevators working and they were ridiculously crowded as well as having to constantly wait for them.

Negatives: When we got there at 8:30 pm our room wasn’t ready, they gave us a room that wasn’t ocean view( that I paid for) there was no restaurant/bar open except for the little cafe downstairs (which was good)

Negatives: Elevators were broken and very slow. The shower was broken, they fixed it, but why wasn't the front alerted of the issue before we were assigned a room. Shower showed signs of corrosion but advertisements stated the entire hotel went through a renovation. Paid a resort fee, but you had to pay for beach chairs.

Negatives: The property isn’t bad just need some improvements. The first night I stayed in my room I noticed the shower heads were not in good shape so the next morning I asked for them to be replaced. They were never replaced the entire week stay which would have at least made me happy and the next upcoming guest happy as well. Also room service came and cleaned the room every day which was good but they always took my wash rags and towels and never replaced any each day for 5 days. I even left a tip hoping that would help but all I got was a TY note from room service but not towels, wash towels and large towels. I had to go down to the reception desk each night and get them. Other than that the hotel was ok.

Negatives: Update those horrible rooms.

Negatives: Elevators didn’t work. Staff was rude.