Courtyard by Marriott Atlanta Airport South/Sullivan Road

Negatives: There wasn't any breakfast, and I thought we would receive.

Negatives: The one problem is that in the description on B.com it states a “Restaurant” … there is no restaurant!

Negatives: We booked our room including breakfast. when we came down in the morning the breakfast person looked up our room and said we didn’t have breakfast. I pulled up our booking which clearly stated breakfast included and she had us go to front desk and speak with Michelle. Michelle said our booking didn’t include breakfast based on code that was used with the reservation. She told me to call Priceline. I called then said it included breakfast and called her at the front desk. She informed them they would have to call another number to get it resolved and still refused to allow us to have breakfast. 25 minutes later the agent from Priceline said the matter was resolved and we could eat breakfast. Michelle had been told according to her that we had breakfast in our rate and the hotel would allow us to eat. The front desk clerk never came over to us as we stood outside the glass doors of the hotel to let us know there was a mistake and it was resolved. We felt the whole situation was ridiculous for a simple muffin and a banana to go on our way to the airport. We showed our reservation that said breakfast. She spoke to agent at Priceline that told her our rate included breakfast and still held her ground, no breakfast….call another line. And then when Priceline confirmed with the other number she said they had to call that our rate did include breakfast, There was no I’m sorry for the confusion let’s get you something to take to the airport. Nothing simply nothing despite her standing at the front desk with no customers and able to clearly see us until the shuttle arrived. This is not customer service. The wait for the shuttle to the airport was 25 minutes. If you pay for breakfast good luck!

Negatives: Bathtub was not clean. Tried for over an hour to get an Uber from the airport. Finally got a Lyft. Though there is a free hotel shuttle at P4, was unable to manage the walk or use monorail due to my circumstances. Frustrating and tiring.

Negatives: Sofa mattress extremely uncomfortable. Surely there must be better. Signage to find the hotel is needed. At the Riverdale exit off 285W, you can turn left or right on Riverdale and there needs to be hotel signs. Same at the Sullivan Rd turn. At night it's very hard to find one's way unless you are familiar with the area. Not all if us use or have navigation aids in our cars. The bistro needs longer hours overall. We missed breakfast due to the 9:30 am bistro closing time. It took a long time to get the hotel by phone and I couldn't find a way online to say I would arrive late.

Negatives: Shuttle took long to the airport. Location therefore not ideal. Price high for the facilities and services rendered.

Negatives: I booked a King room and received a double. Since we were staying as a couple this was quite uncomfortable. Especially since the “Queen “ bed seemed more like full sized in my opinion. When I asked what happened, I was told they oversold the king rooms and they were sold out. I think what was most annoying is that I was told I was “upgraded”. How is that an upgrade?

Negatives: Unfortunately, I must say the staff, who either lied to me or did not follow their own policies. I asked THREE during check in if the airport shuttle would take me to international terminal. I was told yes each time, including ten minutes before boarding the shuttle. The driver then took us to the domestic terminal and REFUSED to go to the international terminal. When I pointed out the desk staff had told me the shuttle served the international terminal, he told me to take the bus, again refusing to drop me off. DO NOT STAY HERE IF YOU NEED A SHUTTLE TO THE INTERNATIONAL TERMINAL.

Negatives: Unfortunately, I must say the staff, who either lied to me or did not follow their own policies. I asked THREE during check in if the airport shuttle would take me to international terminal. I was told yes each time, including ten minutes before boarding the shuttle. The driver then took us to the domestic terminal and REFUSED to go to the international terminal. When I pointed out the desk staff had told me the shuttle served the international terminal, he told me to take the bus, again refusing to drop me off. DO NOT STAY HERE IF YOU NEED A SHUTTLE TO THE INTERNATIONAL TERMINAL.