Hilton Garden Inn Atlanta Midtown

Negatives: The AC unit said "use the controller on the wall" but the latter did not work. Luckily the AC unit could be controlled from its own panel, so my room was at desired temperature.

Negatives: There was a bit of construction out front of the hotel which made navigating a bit difficult. There was no signage to let you the loading/unloading area was through a garage door. It just said parking which was miss leading.

Negatives: The toiletries in the shower were communal which is always gross, but the fact that the conditioner dispenser was empty gives the impression that the shower wasn’t adequately cleaned. There was also a plate of the previous guest’s breakfast underneath a chair. The worst part of this stay was the appalling incompetence of the staff. Upon arrival, a family was disgruntled at the front desk because their reserved room had been given away. They stepped aside to let us check in; I told the clerk my name, and her exact words were, “That’s funny, I just gave your room away.” After a few confusing minutes, we were checked into another room. In the middle of the night as we were dead asleep, the hotel room phone rang. My mother answered the phone, and the clerk told her that she had checked us into the wrong room and needed to know our names. My mother told her our names again, and then the clerk said she would have to call us back in a few minutes. My mother asked what time it was, and the clerk said it was 2:00 AM. At this point my mother was wide awake, as well as myself, and she told the clerk that we had to be up at 6:00 AM. The clerk abruptly hung up and didn’t call back. As we came to our senses, we got angry at having been woken up at 2:00 AM by hotel staff. We were unable to go back to sleep for a while, and our night was ruined. I have never encountered such stupidity in my life.

Negatives: The bed and pillows were very firm. Used a jacket for a pillow since the 6 in the room were alike and the front desk said they didn't have any different pillows. Also!!! We went and bought some toilet paper because what was provided was very thin/ awful.

Negatives: The fact that you have no choice but to pay for the crazy expensive valet parking. Hotel's housekeeping policy of service every other day upon request is not acceptable and must be changed. A reminder that daily housekeeping is the reason that people like myself opt for a hotel and not an airbnb. My interactions with staff were OK. I ended up expressing my concern to the front desk manager and she did her best to rectify my concern + make me smile with some humor (done in a professional, tasteful manner) in which I appreciated her efforts very much.

Negatives: No Kleenex in the room. Only one coffee pod available/ there were 3 decafs. Coffee machine in lobby did not work.

Negatives: A bit pricey for the location and for the standard

Negatives: Never been to Atlanta, and it was my first time staying.. The unexpected high parking fees and deposit fees. it reduced my stay and enjoyment of the trip.

Negatives: Hard to switch thermostat to cool, then after it cooled down, it kept resetting itself to heat. I was burning up. My room overlooked I-75/85. The traffic noise was so loud I couldn't drown it out w/white noise. I didn't get much sleep. Parking too pricey