Home2 Suites by Hilton Atlanta Midtown

Negatives: Mediocre breakfast No housekeeping (even though we asked for it)

Negatives: Mediocre breakfast No housekeeping (even though we asked for it)

Negatives: Our room was never serviced during our four night stay. My wife asked about this at the desk when she asked for clean towels and no effort was made to ask our room number or schedule a housekeeper. This was very sub par for a Hilton.

Negatives: Our room was never serviced during our four night stay. My wife asked about this at the desk when she asked for clean towels and no effort was made to ask our room number or schedule a housekeeper. This was very sub par for a Hilton.

Negatives: Wasn't sure if the tub is supposed to be used as a bath tub but the plug did not work as a stopper. But the shower was great!

Negatives: Wasn't sure if the tub is supposed to be used as a bath tub but the plug did not work as a stopper. But the shower was great!

Negatives: No real drop off space

Negatives: I specifically requested a quiet room, but the front desk initially placed me in a room facing the main street. After I asked for a change, they moved me to the opposite end of the hotel — which unfortunately faced the HVAC tower of a neighboring building. Both rooms were very noisy, either from street traffic or the HVAC system. When I asked the question and tried the gather the information - how many nights I could cancel without fees, the front desk unexpectedly canceled my all three nights' booking without my consent, claiming that other guests were waiting for the room. This was so rude and shocking. After I complained, the same staff created a new booking in the hotel system at a lower rate of $612.29 plus a $100 refundable deposit.This rate was $65 lower than my original booking, which had been canceled by the front desk staff.I took this as a goodwill gesture from the hotel to address the complaint. The staff asked the Security walked me with a few rooms, but they all located in either end of the hotel (one end is facing the main street and the other end is facing the Hvac tower. Both ends are noisy. The front desk insisted that there were no other rooms available between the hallway). It was late at 7pm , I chose one. However, that room’s telephone line and alarm clock did not work. The hotel engineer said the line couldn’t be fixed. I completed the online survey requesting a follow-up, but received no any further response. Upon checkout, despite the fact that the booking cancellation was made by their front desk staff without my consent, the General Manager, David Ragland, said they would not honor that new booking rate created by their front desk staff or offer any compensation, but would merely match the original Booking.com rate that they themselves had canceled. Overall, the service and attitude from both the front desk and management were rude and disappointing. Running the business without integrity or credibility is unacceptable and shameful.

Negatives: I thought everything was goof.