Hilton Garden Inn Atlanta Airport North

Negatives: There was a mechanical failure with the door lock to my room. It took an hour before I could get back into our room. Once in I could not leave b/c I would not be able to get back in again. Went to get the luggage cart at 10:10 couldn't get back in room.

Negatives: There was really only one issue and that was smell of weed. Just smelled it to often and unfortunately thats become a thing whereever you go.

Negatives: I enjoyed my stay.

Negatives: Breakfast wasnt included

Negatives: Na

Negatives: Got to my room late 10:30p or later, checking the room out and the hallway dirty with lots of spills, towels thrown in the hall beside room doors, my room in the bathroom wall paper coming off, paint on my wing back chair, a/c unit vent broken, out side window filthy, I was beside the exit door the large window filthy, too tired to go down back down stairs to show pictures so on the next morning went downstairs and showed the pictures to the manager on duty a female She apologized after I shared my photos and stated if I had booked my reservation through them she could give me a 1 night refund but she couldnt She stated that they were renovating but heres my email address so I can let my boss know. I sent the pictures to her email address.

Negatives: -shuttle had step-in so high it was almost impossible to enter w/o assist & driver offered NO assistance with luggage, getting in/out of van (no stepstool nor hand assist.) ALSO, pick up scheduled on the hour and half hour arrived late (instead of at 7 AM). -no water given @ check in nor in room. Female checking in guests past midnight was rather surly. having not had the opportunity to eat since breakfast, I was looking forward to all-night room service even if just a fruit plate or sandwich. Did find an alcove by the front desk, but it was stocked with candy, chips, & junk food. No nuts or sandwiches or Lance crackers. So, went to bed hungry. fan in room continued to noisily run even tho wall thermostat displayed OFF the worst was the bedding. I had only 5 hours to sleep before returning to the airport (my flight had been cancelled) & the linens made it impossible to sleep due to residual detergent or bleach that made my skin burn and itch and redden. Finally got up at ~4:40 & took a shower. Returned to bed, but avoided sheets/pillowcases. By laying on the coverlet (I usually avoid doing so, not knowing how often it is laundered), I got ~ 50 minutes sleep. It was a nightmare (assume not bed bugs, tho did have red bumps on my skin). -when I went down for breakfast ~6:25, the attendant sent me to the cold table. I pointed at the hot food bar & said I specifically chose the room with full breakfast @ additional cost. She flipped thru some paperwork & then began quoting what I could pay for a Continental breakfast or a full breakfast. Again, I reiterated that I already paid on my room reservation. After so little sleep, skin itching, needing to catch the shuttle, I refused to argue with her. I grabbed a cup of coffee & a prepackaged cup of raisin brandforgoing the hearty breakfast I was counting on to get through my travel day. What a nightmare (on top of an unanticipated hotel expense for a 6 hour stay

Negatives: Room was not cleaned after requested for a 3 night stay. We had a hard time getting towels.