Holiday Inn Resort Jekyll Island

Negatives: It was a very old room. The water pipes were noisy. There was popcorn on the floor when we walked in the room. Outside there were cigarette butts everywhere. There were stains on the outside patio floors. The room smelled musty.

Negatives: Access to beach is great, but the downside is that there are no taps/showers as you come of the beach to wash off the beach sand, unless you go to the centre of the property. The coffee bar is only open from 6-10am, so coffee and the view is not available for the rest of the day. The coffee at the restaurant which is the alternative to the coffee bar is just not as nice and options are limited, especially in the evening. The 'sun' pods that are placed around the property gets direct sun during the day, and it would be great if umbrellas can be setup to provide some shade as you get sun most of the day when using them. We didn't like the location of the room right behind the restaurant on the top floor, it's noisy and blocks the direct sea view. And even though I requested a ground floor unit, it wasn't 'available' to us, even when I asked if we could move, when we checked in. Many of the ground floor units were unoccupied for the time we stayed and disappointing. The room was great, but the bathrooms needs an upgrade and a walk in shower or at least a hand held shower head would be easier to manage especially if you need to rinse the bath etc. The taps and bath plug are old and difficult to operate. The TV is small and old and didn't' work until we had to get maintenance to reset it. The Keurig coffee pod machine did not work at all. I was also really not impressed that extra charges were charged on the card on file, without consent or informing us at the time of check in. Payments are more than the invoice received when checking out and it's up to me to now follow up and resolve it. There is a small convenience store on site, but it's expensive, and when I asked the manager on site if there were supermarket to buy water, on the island he said no, only the QT Gas station. This was in fact not the truth, there are a supermarket on the island.

Negatives: My husband is in a wheelchair, can walk short distances. No use of left arm. Were not able to reserve an ADA room so got a room with king size bed. It was very tall so extremely hard for me to help him into . The bathroom and shower had no grab bars. My fault for not reserving a different room earlier but grab bars in a shower would be a really good safety addition for all rooms.

Negatives: The cleanliness of the grounds needed attention. The rooms were ok but our room hasn't been vacuumed when we first arrived and you could see sand all over the carpet.

Negatives: The room was awful; smelled like dog or animal pee and poop. Seemed dirty. Did not get queen beds

Negatives: Not handicapped accessible. There was work carts parked in several handicapped spots when told staff they would move them be back the next day. At one point front desk said they couldn’t be moved due to cart break down. As well there was no way access that was accessible to beach stairs were very steep and hard to climb. I had to go to public beach access to be able to use the ramp.

Negatives: Furnishings are starting to look a little dated and worn, but still clean.