Eastland Suites Hotel & Conference Ctr Trademark by Wyndham

Negatives: The front desk staff seemed a little bit inconvenienced that I was there. The room seemed nice when I entered but the bathroom is a little dated and they seemed to have used a cheap shower insert. If you like slipping and fighting to keep your balance when you shower, this is the place. The walls are paper thin so you can hear your neighbors to the side and above pretty clearly. Beds are not comfortable and the pillows at first seemed full but they flatten out pretty quickly. Had a spider issue in the bathroom and the shower drain cannot keep up with the flow of the water. Breakfast was alright but not much variety (eggs, biscuits & gravy, sausage and a couple single serve cereal bowls).

Negatives: I loved everything.

Negatives: Air conditioner ran all night without shutting off, neighbors were loud and noisy until about 10pm, bed was very firm/gard. We were advised by the gal.qho checked us in to try the jalapeno burger in the bar, but when we visited the bar right after check-in they indicated there was no food being served that evening.

Negatives: Everything was more than expected

Negatives: Nothing

Negatives: This place felt like a disaster last weekend.. I get it there was a lot of people there for the music festival but I was pretty upset with how everything went. At check in, they told us our bookings weren’t paid for.. false we booked through booking.com and paid the week prior.. we also booked these rooms around before christmas for June… we showed our receipt and charges and they said that’s fine and asked for a card to have on file for incidentals.. the lady at the desk was asked 2 or 3 times if she was sure it was for incidentals as we didn’t want to get charged for a booking we already paid for. She assured us, it was just for incidentals. Our booking was for 4 people, 2 rooms. One of the rooms was not what we booked. It was supposed to be two king bedrooms. So we went back to the front desk to ask them to switch us to what it’s supposed to be.. they told us they were completely sold out for the night but come back tomorrow and they should be able to get us into a room that we’d like. Ok.. fine. The next day I come back, and am told they’re sold out.. I said ok can I get a discount as this is not what we paid for.. basically in conclusion said no.. but she’s still gonna try to get us what we want.. ok.. gave her my number waited around for a couple hours. Then we have house keeping come in our room 3 times while we were there, eventually I asked what the deal was, he told me we’re supposed to be checked out.. our stay was for 4 nights and I was not called back by the front desk so I was confused. Went to the front desk just to catch a slight attitude from the manager which told me she has a room for us and tried to call our room but we didn’t answer.. I said you had my number for that reason but ok.. switched our room to what we wanted. Gave us room keys that didn’t work.. came across some people in the hallway that also said they’re on their third set of keys. Great… had some friends check in that day, that also booked on booking.com with absolutely no issues..

Negatives: We didn’t find anything out of sorts, nothing was amiss.