Sheraton Grand Chicago

301 East North Water Street
Chicago, 60611, IL, US
8.1 Rating | 4-Star Hotel |
Sheraton Grand Chicago is pet friendly. Guests are welcome to bring 1 pet no more than 75 pounds of pet. Pets stay free. Only Dogs Are Allowed.

About This Property

Located in the heart of the Chicago city center, this hotel features rooms overlooking the river and city skyline. Boasting 5 restaurants and bars, Sheraton Grand Chicago is just a 10-minute walk away from Navy Pier and Millennium Park. A 47" cable TV is offered in every spacious room at Sheraton Grand Chicago. All rooms offer city or river views and come equipped with a mini-bar. For guest convenience, a fitness center and business center are also available. Shula’s Steak House, located on site, serves fresh seafood and steak for dinner each evening. Chicago Burger Company features a casual atmosphere with juicy burgers and icy cocktails. This hotel is 5 minutes' walk from the luxurious shops, entertainment and nightlife of Michigan Avenue. The Museum of Contemporary Art Chicago is less than 1 mile away.

Check in / Check out

Check in time: 4:00PM
Check out time: 12:00PM

Features and Amenities

  • 24-Hour Front Desk
  • 24-hour security
  • ATM or cash withdraw on site
  • Accessibility meeting spaces available
  • Accessible concierge desk
  • Accessible parking
  • Accessible rooms through interior corridor available
  • Accessible rooms with 32-inch wide door opening available
  • Accessible route to business center
  • Accessible route to fitness center
  • Accessible route to guest rooms
  • Accessible route to the registration desk available
  • Accessible vanities available
  • Adjustable height hand-held shower wand available
  • Air Conditioning
  • Audible alarm
  • Bar
  • Bathtub seats available
  • Bathtub with grab bar available
  • Car rental available
  • Closed-caption TV
  • Closet
  • Coffee shop
  • Concierge services
  • Contactless check-in/out
  • Convenience Store
  • Currency exchange service
  • Daily Housekeeping
  • Daily disinfection
  • Deadbolt on doors available
  • Doorman
  • Electronic room key
  • Elevator
  • English
  • Express Check-In/Check-Out
  • Facilities for disabled guests available
  • Family Rooms
  • First aid kit available
  • Fitness center
  • Flashing door knocker available
  • Food delivery
  • Free Wi-Fi
  • French
  • German
  • Golf Course
  • Hair dryer
  • Hand sanitizer in guest accommodation and key areas
  • Hearing accessible room and/or kit available
  • Hygiene certification
  • Internet access in public areas
  • Italian
  • Laundry services
  • Lever handles on door available
  • Lowered deadbolt on doors available
  • Lowered electrical outlets available
  • Lowered night guard on doors available
  • Lowered view port in doors available
  • Luggage storage & lockers
  • Main entrance
  • Massage services
  • Mobility accessibility available
  • Non-slip grab bar available
  • Non-smoking property
  • Off-Site parking
  • On-site accessible restaurants/lounges
  • On-site parking
  • Parking Available
  • Pets Allowed
  • Physical/social distancing guidelines
  • Poolside bar
  • Portuguese
  • Protective screen or physical barriers in appropriate areas
  • Restaurant
  • Roll-in shower available
  • Room Service
  • Safety Deposit Box
  • Safety chain and/or latch on doors available
  • Self-closing doors available
  • Shops on site
  • Spa/sauna
  • Spanish
  • Staff follow all safety protocols as directed by local authorities
  • Staff trained in safety protocol
  • TTY/TDD compatibility available
  • TV & Movies/Shows
  • Temperature check for guests and staff
  • Ticket services
  • Toilet seats at wheelchair height available
  • Tour services
  • Valet Parking
  • View port in door available
  • Visual alarms
  • Wheelchair accessible
  • alarm clock
  • gift/souvenir shop
  • indoor pool
  • taxi service
  • telephone
  • vending machine

Recent Reviews

Princess Traveling as Couple November 2, 2021
Positives: The friendliness of the staff!
Negatives: I have yet to receive my deposit back in my account.
Richard Traveling as Couple September 23, 2021
Positives: The view, cleanliness and very helpful staff! First class all the way.
Baylee Group Traveler September 22, 2021
Positives: The beds were very comfortable.
Negatives: We moved rooms because the 1st room had water and hair in the bathtub. The 2nd room also had hair in the tub but we didnÂ't have time to deal with it. The lamp was nasty, and the second layer of blankets was gross. Fridge didnÂ't open.
Brian Family with Teens September 10, 2021
Positives: Great location. The River was accessible from the hotel and was walking distance to Navy Pier and the Bean.
Negatives: My thermostat kept shutting off after 4 hours. It wouldn't go below 72 and one day it never worked at all.
Verified Hotel Guest Family with Young Children September 8, 2021
Positives: Great location, we walked nearly everywhere we went. We got lucky with perfect weather! And the river view from the room was amazing!
Negatives: Elevator wait times were lengthy (understandable with such a large hotel, but annoying when travelling with kids). Parking was EXPENSIVE- we saved $20 using SpotHero the 2nd night. Microwave/mini-fridge/coffee maker in room would have been nice.
Courtney Family with Young Children September 8, 2021
Positives: staff was extremely friendly and helpful
Verified Hotel Guest Group Traveler August 31, 2021
Positives: It was close to everything but not in a congested area.
Negatives: The plugs in the lamp didnÂ't work, which wasnÂ't a big deal because the clock had USB ports for phone charging.
Hason Business Traveler August 22, 2021
Positives: The resources in the area and the location by the Chicago river was beautiful and the indoor pool was amazing
Negatives: No
Angélica Family with Teens August 10, 2021
Positives: the hotel is incredible, the view is spectacular, clean, organized, the people are very friendly
Negatives: the only thing that can be criticized is that the street terrace is used by the general public, we had a coffee there with our daughters and next to us we sat a man smoking weed
Vanessa Traveling as Couple August 3, 2021
Positives: Amazing view of the river and location was prime.
Verified Hotel Guest Group Traveler July 6, 2021
Positives: Amazing view. Got an upgrade for a room on a higher floor. Thanks to the staff members (amazing). Never had a better experience before.
Negatives: NA
Verified Hotel Guest Business Traveler February 25, 2020
Positives: How the staff treated guests
Tonya Traveling as Couple February 24, 2020
Positives: Great location. The staff was polite and courteous. The room was clean and up to date. Hotel overall was great.
Negatives: Our room was next to the stairs, we could hear it opening and closing, as well as hear the people walking on the stairs.
Verified Hotel Guest Traveling as Couple January 14, 2020
Positives: Location is great, within walking distance of a number of destinations. Nice view from the room.
Negatives: Long wait to check in. Have to be a “member” for free WiFi. Came back to a dirty room because housekeeping never came. Room was large but strange shape- TV too far from bed to see. Bathtub didn’t drain. Lamp in roo
Verified Hotel Guest Family with Young Children January 8, 2020
Positives: None. I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail
Negatives: I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail . Pool was freezing, asked attendant to turn it up, they never did. So basically paid for a pool that could not be used
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. is not responsible for any inaccuracies in the photos.


Enjoy exclusive deals!
Get tips. Stay informed.


TripsWithPets has been around since 2003, and we’re recognized as a leader in the pet travel industry. Helping pet parents plan trips with their pets is what we do!

Our pet policies are updated regularly, providing accurate details about pet fees and other pet-related information.

What you see is what you pay, with no booking fees added to our great low rates!

We give back! As passionate animal advocates, we raise funds for 501(c)(3) organizations through our annual Partners for Animal Welfare Series (PAWS).