The Ritz-Carlton Chicago
160 East Pearson Street
Chicago, IL 60611, US
Chicago, IL 60611, US
The Ritz-Carlton Chicago welcomes pets at their pet-friendly accommodation. Pet fee is USD $250. The number of pets allowed is 2. Pet weight limit is 25 lbs. **In common areas, pets must be on leash or in carrier.
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About This Property
We're sorry! There is no availability for the dates you selected.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00 PM
Check out time:
12:00 PM
Features and Amenities
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Wheelchair accessible
- On-site parking
- mini bar
- indoor pool
- alarm clock
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Family Rooms
- Massage services
- Radio
- Restaurant(s)
- English
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- yoga room
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Staff trained in safety protocol
- balcony/terrace
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa/sauna
- Tour services
- TV & Movies/Shows
- Air conditioning in public area
- Heating in public area
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Internet access (charges may apply)
- Pets allowed (charges may apply)
- Wi-Fi available in public areas (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
Recent Reviews
Positives:
Staff was great! Facilities were beautiful and well located.
Negatives:
Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off!
Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.
Review
Thx! Enjoyed our stay!
Review
Exceptional
Positives:
Great Location, rooms were nice with comfortable bed. Nice rooftop patio.
Negatives:
The service was not great, concierge were unhelpful and bar/restaurant service was slow at times.
We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing).
When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.
Review
Poor service at a premium price
Positives:
Great Location, rooms were nice with comfortable bed. Nice rooftop patio.
Negatives:
The service was not great, concierge were unhelpful and bar/restaurant service was slow at times.
We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing).
When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.
Review
Poor service at a premium...
Positives:
Great with clean and services
Negatives:
The room was not prepared as I made a reservation. I had to change 3 times for the room.
May be because some system is not good between Booking . Com and The hotel?
I made a reservation with lake view and bath tub but first room was non bath tub. 2nd room was non lake view. Finally hotel changed to lake view with bath tub but at the window there is additional curtain and I could not enjoy full view.
Review
Good but need to avoid same room
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