Extended Stay America Suites - Chicago - Downers Grove

Negatives: The security seemed to be slim to none.

Negatives: Coch roaches

Negatives: When I checked out and walked out the back door to my vehicle there was a pile of dog poop on the sidewalk just adjacent to the exit doors. Kinda gross and a turn off to the property. I will stay again for the comfort

Negatives: There was a towel hanging up behind the door with hair on it. That's was gross and the floor was sticky not cool. The free breakfast if that's what you call it a cup of instant oat meal a granola bar coffee or tea does not a breakfast make.

Negatives: Drainage problems

Negatives: Filthy & Run-Down: ROACHES & ANTS, broken furniture and gross employee negligence. Garbage left under the bed from previous occupant, holes in the walls, run down dresser and non-working recliner. My fiancé and I were constantly lied to about the frequency of when the room would be cleaned. At check in, we were told weekly. After the first 2 weeks, we were then told biweekly. By the 3rd week, we had to personally request the room be cleaned. Cleanings only occur on Tuesday’s & Wednesday’s. The following Tuesday (week 4), our room was cleaned, however we were never notified of what time they were coming. We eventually found our door left wide open and had to check everything in our room for and missing items. The reasoning for this was “the cleaning staff person forgot”. Nothing was missing so we tried to be understanding. After this, the room was NEVER cleaned again. We asked every week, told “next Tuesday or Wednesday” and that a “special request” would have to be made on our behalf. We then started to realize were consistently being lied to about when it would be cleaned. There is no signs and no written publicly posted signage indicating Guests are “expected” to bring down dirty linens and take their own trash to a designated “trash room”. During our final week, my fiancé developed a bad rash all over his back. To add insult to injury, they also overcharged us for a pet we brought in during the last 3 weeks and charged us for 4 weeks indicating the charge goes back to the start of the previous 2 week booking by default and that cannot be changed (???). We never received or signed a “pet policy”, but were grossly charged the “1st 6 days” pet rate for each of the last two biweekly bookings despite we had been there for 5 weeks prior to bringing the cat in.

Negatives: The carpet was a weird almost sticky feeling