Hilton Northbrook

Negatives: The breakfast was to be included as part of the booking. When arrived at hotel and checking in I inquired as it wasn't mentioned. I was told it was $22 per person. The attendant wrote coupons after 20 min of looking for the details. We went to breakfast it was lack luster with premade items heated up presented in a buffet. The key card system was down so had a attendant take us to our room. Got up to the room one king bed and a chair. Three guests and was booked as a king with sofa sleeper. Had to call down and get a new room. That was done immediately. However this is all 45 min later now we finally get to our room as planned. Change and went to pool and hot tub for some relaxing. Hot tub tile in poor condition paint chipping off areas on walls and near pool. Went to make sofa bed and there was a note to call for bedding. Had to call and get bedding brought up to the room.

Negatives: What I least liked was how low the toilets were.

Negatives: The door to my room was malfunctioning and would not latch. I called maintenance to fix it. No one followed up or offered a new room with a working door. I had to lift the door up and push for it to catch. Every three minutes it made a clicking noise as if it was unlocking itself . The maintenance guy was so nice and tried his best to fix it but was not successful. Dirty laundry was left outside my door for over 4 hours after my room was cleaned. The fitness area and pool was ok. My room was in the middle of 2 a joining so that was not ideal as I had 2 additional doors in my room that connected to 2 other rooms.

Negatives: No, it will be my go-to for next Chicago visit.