Extended Stay America Select Suites - Chicago - Naperville - West
1575 Bond St.
Naperville, IL 60563, US
Naperville, IL 60563, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
About This Property
This Extended Stay America - Chicago - Naperville - West is located in Naperville and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Chicago is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows in every room. The property offers free onsite parking. Attractions within close proximity to the hotel include the Fermi National Laboratory Headquarters, the Nalco Chemical Company Offices and the Tellabs Offices.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- Air Conditioning
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Cashless Payment Available
- Facilities For Disabled Guests
- Family Rooms
- First Aid Kit Available
- Food Can Be Delivered To Guest Accommodation
- Free Parking
- Free WiFi
- Guest Accommodation Is Disinfected Between Stays
- Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Internet Services
- Laundry
- Lift
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Non-smoking Rooms
- Parking
- Parking On Site
- Physical Distancing In Dining Areas
- Physical Distancing Rules Followed
- Private Parking
- Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Use Of Cleaning Chemicals That Are Effective Against Coronavirus
- Vending Machine (Drinks)
- Vending Machine (snacks)
- WiFi
- WiFi Available In All Areas
Recent Reviews
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Good
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Bad
Positives:
The location was perfect for me, with easy access to the highway, as well as to nearby restaurants. The staff were friendly. Parking was ample.
Negatives:
The room was in a bit of need of maintenance, particularly to the carpet with large tears in it. But it was clean and comfortable and well worth the price paid.
Positives:
I didn’t like anything about that hotel. It was a non-smoking and people smoked all over that hotel they steal there’s cockroaches there and the staff doesn’t go into your room and clean up at all or give you a change of towels. I was there for two weeks not once that I see a staff member coming vacuum my carpet I did it. I asked him for the vacuum cleaner cause I couldn’t take it anymore And they’re not cheap for two weeks. I paid close to $1700. They stole two jackets of mine and two brand new hoodies plus my insulin and charge me an extra day of $80 when the hotel room was paid for in full just an awful place I called corporate and they did nothing about it. As a matter fact, they hung up on me three times and they took them over three weeks to get , any answer do not book a hotel at extended stay they are just awful
Negatives:
What could’ve been better is they could clean the room, not stole not throw away my insulin and not charged me for an extra day
Review
This is an awful stat...
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Poor
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Poor
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Passable
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Passable
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Perfect
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Exceptional
Positives:
Nothing
Negatives:
Bathroom was dirty and no toilet paper. NO coffee maker, iron, hair dryer, and only a bar of soap for toiletries. Carpet was dirty and sticky. Sheets were scratchy. No extra blanket or pillow available when we asked. We've stayed at Extrnded Stay locations before, this was nothing like we expected. No utensils, plates, nothing but an empty, dirty room. VERY upset and unhappy.
Review
Terrible!
Positives:
Nothing
Negatives:
Bathroom was dirty and no toilet paper. NO coffee maker, iron, hair dryer, and only a bar of soap for toiletries. Carpet was dirty and sticky. Sheets were scratchy. No extra blanket or pillow available when we asked. We've stayed at Extrnded Stay locations before, this was nothing like we expected. No utensils, plates, nothing but an empty, dirty room. VERY upset and unhappy.
Review
Terrible!
Negatives:
After driving 900 mi., 11:30pm with confirmed reservations we were told no rooms available and they did NOTHING to assist because we booked thru Booking.com. We called ESA corporate who made new reservations 18mi away; we drove there and were again told no rooms available, again they did nothing to assist. We found accommodations with a competitor. Now I find ESA billed my credit card. At the advice of my attorney I will be filling complaints with the Illinois State Attorney General, the BBB and the Department of Veterans affairs. Absolutely horrible experience will never consider Booking.com or ESA again.
Review
Absolutely horrible service from both booking.com and ESA
Negatives:
After driving 900 mi., 11:30pm with confirmed reservations we were told no rooms available and they did NOTHING to assist because we booked thru Booking.com. We called ESA corporate who made new reservations 18mi away; we drove there and were again told no rooms available, again they did nothing to assist. We found accommodations with a competitor. Now I find ESA billed my credit card. At the advice of my attorney I will be filling complaints with the Illinois State Attorney General, the BBB and the Department of Veterans affairs. Absolutely horrible experience will never consider Booking.com or ESA again.
Review
Absolutely horrible service from both...
Positives:
Had cable.
Negatives:
Repeatedly went to front desk due to broker TV remotes. Sink leaked when washing bowl. Couldn't get room phone to work when trying to contact front desk. One time no one was at front desk. Front doors don't auto open which made it hard with luggage.
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