Home2 Suites by Hilton Indianapolis Northwest

Negatives: It might have been nice to have a little variety in the breakfast options, because they were the same every day, and we stayed for 5 days. Overall, it was a nice facility and I would stay there again.

Negatives: Weird smell in the room

Negatives: The room was dirty the sofa bed was visibly soiled with yellow stains and there was waste material all over it. I called the desk and asked for a new mattress topper and linens and I was informed I would have to bring the dirty mattress downstairs to get new linens . This was not acceptable!!

Negatives: The price of a Pepsi and the attitude about my Hilton points.

Negatives: There was someone above us making a lot of noise pretty late at night the first night, that was frustrating. Also, when you know how many people are coming, but don't provide enough stuff. We had to ask for more towels and pillows as well as towels for the pool area.

Negatives: The staff member that checked me in whom I found out later is the manager was extremely rude and seemed as if he had no idea what he was doing. This caused my check in process to be longer than it should have been. My total for the transaction (including $40 incidental) was $202 I ran my card it was approved. The manager said the transaction didn’t go through. I know that I saw approved on the pinpad so I told him that I would check my bank account to make sure payment went through before allowing him to charge my card again. After checking my bank account the transaction for $202 was definitely approved. The manager insisted that he would need to charge my account again for the $40 incidental fee which would fall off anyway at check out. I agreed the payment went through no issues. I received my keys and went on with my day. A few hours later I received a notification from my bank that my account had been charged an additional $169. Once I got back to the hotel the same manager was still there at the front desk. I asked him about the additional $169 charge, he immediately started to yell and state that he has nothing else to say to me. Instead of escalating the situation I just went to my room. It was an extremely frustrating encounter and put me in a bad mood the rest of the night. The way that man spoke to me was extremely disrespectful and definitely was not called for I was merely trying to understand what was going on. It was evident he was not equipped with the skills to properly explain it to me or he didn’t understand himself so he immediately resulted to being loud and belligerent, he did this in front of my child as well.

Negatives: The room was super dirty. We arrived in middle of the night and the computer was down so we couldn’t get keys… the hallways were dirty. Black hair all over the bathroom. Cracks in drywall and floor.