Extended Stay America Suites - Merrillville - US Rte. 30

Negatives: The aroma in the lobby & hallways. Need to use a more fragrant & pleasing aroma.

Negatives: The only drawback was the odor when you walk in & in the hallways. It could be updated to a more fragrant aroma. Also, the furniture could be updated as well..

Negatives: Being woke up at 2am by an employee barging in our room to "clean". Thankfully the little bar was out preventing him entry. He leaves, then calls to ask questions...at 2AM!!! They switched the room on the day of our arrival and now they wake us up in the middle of the night and scare us to death!!

Negatives: The breakfast was only a small snack, you shouldn’t mention free breakfast, but coffee and muffins and oatmeal as a morning snack, because that was the only items on menu.☹️

Negatives: They don't clean up every day like other hotels that I used to stayed. If next day you need new towels, you have to bring the dirty towels downstairs to the front desk by yourself and they're happy to give you new set of towels. They don't have brushes and toothpaste so you have to bring yours They have hand soap, don't have shampoo They have hair dryer in the bathroom, they don't have comb If you need water for each single day you have to come ask them and they give you 2 bottles every time you asked. I didn't asked more than 1 time per day because I'm not staying in the hotel whole day, but I expect they will put some water on the table in my room every day, that would be nicer than come downstairs and asking for water. I don't feel comfortable The price is included breakfast but they don't have lobby for you to sit down. All you can do is just grab some muffins, chips, coffe, milk, oatmeal.....and run back to your room to eat them, or standing outside to eat. No. I don't like that. I wish they have more food for breakfast and at least have the space for customers to sitting down a little bit.

Negatives: I paid through booking.com and showed that to the receptionist. Although she was aware and ensured us that our credit card was only for incidentals, we got charged double for the room. Our email about the matter did not get responded to. Unacceptable!

Negatives: Well, when it says breakfest included. It was a grab and go food, which you can get at the local gas station The elevator was broken when we got there but was fixed really fast. One of the door openners from outside was broken, and I had to walk around to the next door to get in

Negatives: The lights were a little limited, there wasn't a vent for the bathroom to vent humidity or anything. There was food or dirt of some kind around the refrigerator on the floor. The beds can always be softer for me but honestly the beds were ok for this price range.

Negatives: Kitchenette with nothing not even a disposable cup, anywhere. Hotel is obviously a place homeless people and families stay and you should be aware of that.