Hampton Inn By Hilton Louisville Downtown Ky

Negatives: Breakfast was good, but not excellent. Not sure how it can be improved without adding additional expense.

Negatives: They charged two separate fees for parking due to special event. This was not disclosed during booking.

Negatives: Pool was down for maintenance.

Negatives: downtown Louisville has become very rough. not a safe place to stay.

Negatives: Not enough parking. We had to park in the overflow lot which would have been fine, but we didn’t get there until late and it was just me and my daughter. The overflow parking is not well lit. Didn’t feel very safe. We stayed in the 3rd floor. No ice machines on 1st, 2nd, 3rd, 4th or 5th floors. We finally found one on the 6th floor. Nobody told us anything about no ice machines at checkin.

Negatives: Staff noise tv not working had to change rooms. When we changed rooms we were told they would bring the new cards up to us but we waited for over an hour and nothing we ended up going down and getting the cards for the other room ourselves. The guy said sorry we don’t have any staff I am by myself, we were there because we had a death in the family and it wasn’t a very good experience for us. The hallways were very noisy after 10 o’clock. I actually yelled at one time it’s quiet time calm down because I knew there was no use calling the front desk because he was by himself and wouldn’t do anything about it, I probably will never return there. Also, I asked for a ground floor room, but there were no grand floor rooms and asked for one closer than the fifth floor which what we got it just was not a good stay for us The carpet was very dirty downstairs in the walking area.

Negatives: tv did not work in bedroom and for the price i paid for room when i reported it to the front desk he told me he could`nt help me