Sonesta ES Suites New Orleans Downtown

Negatives: It was right across from the police station, where there were a lot of unsavory characters hanging out, and causing a lot of drama

Negatives: The lobby was a little small so it could get a little congested, but there was plenty of room around the corner in the breakfast lounge area!

Negatives: We have stayed at this property at least six years in a row. Usually it is very clean however, this trip the carpeting in both of our King suites were terribly filthy and needed to be shampooed.

Negatives: The bath tub didn’t have a half glass barrier nor a shower curtain to prevent water splashing on the floor. I told 2 different staff on 3 occasions but issue never got resolved during my stay. I had to use a big bath towel to sop up the water dripping down the tub. The bedroom TV remote was also not working, but no one came to fix.

Negatives: Breakfast for ok.

Negatives: The interior is old-fashioned. We couldn't sleep properly before our flight day, cause the fridge was making huge noise the whole night. This is the most important thing to change. It's been more than 2 weeks after the stay, and I still have my deposit money frozen, hopefully, we'll find a solution:)

Negatives: We have stayed at this property at least six years in a row. Usually it is very clean however, this trip the carpeting in both of our King suites were terribly filthy and needed to be shampooed.

Negatives: The bath tub didn’t have a half glass barrier nor a shower curtain to prevent water splashing on the floor. I told 2 different staff on 3 occasions but issue never got resolved during my stay. I had to use a big bath towel to sop up the water dripping down the tub. The bedroom TV remote was also not working, but no one came to fix.

Negatives: The staff, unfriendly, lazy, and defeated looking. We had requested for our rental car to be dropped off prior to a prepaid event we were going to that we had to reschedule because the front desk never called for valet service after hanging up. When we went downstairs, we had to interrupt the front desk lady from setting up her doctor appointment while helping another guest in the middle. She kept telling the guest to hold on while handling personal business first. When we asked where the car was. It was then that she called the valet. We were late because of the poor effort given by the front desk. Last thing I will say, every employee looked sad and miserable. I generally try to be positive when speaking to people. But after some of the dirty looks I would get for simply trying to make small talk with the employees was astounding. When I come back to new Orleans, I will not be staying at the sonesta.

Negatives: The fact that my room toilet flush was not that effective

Negatives: The staff, unfriendly, lazy, and defeated looking. We had requested for our rental car to be dropped off prior to a prepaid event we were going to that we had to reschedule because the front desk never called for valet service after hanging up. When we went downstairs, we had to interrupt the front desk lady from setting up her doctor appointment while helping another guest in the middle. She kept telling the guest to hold on while handling personal business first. When we asked where the car was. It was then that she called the valet. We were late because of the poor effort given by the front desk. Last thing I will say, every employee looked sad and miserable. I generally try to be positive when speaking to people. But after some of the dirty looks I would get for simply trying to make small talk with the employees was astounding. When I come back to new Orleans, I will not be staying at the sonesta.