Hampton Inn By Hilton Ruston

Negatives: Elevators are really slow.

Negatives: Elevators are really slow.

Negatives: The check-in staff, which appeared to be right out of high school (day shift) were not helpful or inviting. We had to wait 1 1/2 hours after check-in time (4:30pm) for our room. We were not offered water or coffee or even a place to wait - like the lobby. In the evening, I went to sit in the lobby area to catch up on a work project as the seating in our room was heavily stained and had a bad odor. I respectfully asked the check-in staff (evening/night shift) for a bottled water. She looked up from her phone, reached down into the refrigerator, and handed me a water without ever saying a word. Obviously, check-in staff need training in hospitality. The hotel needs to be updated. Its old and has a musty smell throughout. The furniture in our room and in the lobby was heavily used and stained. Unfortunately, we booked 4 rooms (family in for our daughters graduation from LATech) and only received $50 off of each room at check-out. We are Hilton Honors members.

Negatives: The check-in staff, which appeared to be right out of high school (day shift) were not helpful or inviting. We had to wait 1 1/2 hours after check-in time (4:30pm) for our room. We were not offered water or coffee or even a place to wait - like the lobby. In the evening, I went to sit in the lobby area to catch up on a work project as the seating in our room was heavily stained and had a bad odor. I respectfully asked the check-in staff (evening/night shift) for a bottled water. She looked up from her phone, reached down into the refrigerator, and handed me a water without ever saying a word. Obviously, check-in staff need training in hospitality. The hotel needs to be updated. It’s old and has a musty smell throughout. The furniture in our room and in the lobby was heavily used and stained. Unfortunately, we booked 4 rooms (family in for our daughter’s graduation from LATech) and only received $50 off of each room at check-out. We are Hilton Honors members.

Negatives: hard to get to, one way street, breakfast was terrible had many fruit flies, coffee was full of grounds, room was dark, floor was sticky, and sofa was broken, paint peeling off in several locations from water damage.