Hyatt Regency Bethesda near Washington D.C.

Negatives: No water bottle filler or ice on our floor

Negatives: After checking in after a long day of driving, we learned the staff had cancelled one of our two rooms. After approximately thirty minutes, they came up with another room for us but the two rooms were not close together. Most importantly, days after getting home we learned we were billed $500 for "smoking" in one of our rooms. When we reached out to the hotel, they provided a "Rest" system smoke report that supposedly detected smoking within the room for about forty minutes one evening. This unequivocally, absolutely did not happen. Two adults and two small children occupied the room, and none of them smoke or vape in any fashion. The sensor is either inaccurate or this is a scam. We contacted the hotel and the staff was totally dismissive, recommending we dispute the $500 charge with our credit card. I looked into this "Rest" smoke detection technology, and it allegedly provides real time data to hotels when smoking is occurring in one of their rooms. If the hotel had immediately followed up on this alleged detection, they would have found everyone resting in the room - and zero evidence of any smoking/vaping have occurred. We are now forced to fight this $500 charge, and we are furious. Stay at your own risk.

Negatives: When requested towels, shower soap, tissues et cetera took a long time to receive and sometimes didn’t receive everything we requested.

Negatives: Needs a place to get breakfast other than Starbucks.

Negatives: N/A

Negatives: Staff was very lacking - misinformation given, did not listen and we were overcharged. A receipt was not provided, was told it would be emailed but never received it. Did not receive the room booked. We were supposed to have a room with 2 queen beds, they told us they had a room with a King and we could have a roll away bed. The room had 1 queen. After we settled in they called and said the room was too small for a roll away and my grandson spent 2 nights sleeping on the floor! They would not validate our parking and the explanations were very convoluted.

Negatives: Parking is expensive should be better discounted for guests

Negatives: No pool

Negatives: The location of my room, I believe is one of the adjourning rooms. I could hear the showers and the toilets from other rooms above and next door. Plus the doors closing is another distracting noise.