Residence Inn by Marriott Boston Andover

Negatives: Shower clogged & toilet clogged Pullout Bed stunk

Negatives: We stay here a lot because you can get an affordable 1BR suite with a nice pullout couch in the living room but this time the hallway we were on was loud and rowdy as late as midnight, with some guy across from us yelling the N-word over and over again. I think this facility also provides some kind of temporary ongoing housing for low-income people which is fine but the facility should tell those folks that it's also a hotel for paying guests and they need to be quiet, especially after 10 or 11pm.

Negatives: They had some live in residents that weren’t so clean.

Negatives: For such a basic place that doesn't cost too much, this place is fine. There is also a small gym.

Negatives: The breakfast Buffett could have had a few more hot choices and an added waffle maker would have been perfect so there wasn’t so much waiting.

Negatives: The room I booked and pictures I seen didn’t match the room i was given I was supposed to have a full island kitchen and got half of that

Negatives: Clogged toilet for over a day. At 11 am management said they would send somebody up in 20 minutes and never did, when we arrived back to the hotel at 9:50 pm the toilet was still clogged. After talking to the front desk on the phone, it was my responsibility to plunge the toilet when I did not clog it. After talking to the front desk, the plunger was delivered to a different room, I had to search around for the plunger. Then it was my responsibility to unplug it, when I didn’t clog it. A day later, the person that was supposed to originally unclog the toilet the day before finally showed up at our door when it was already fixed by us. They also gave small trash bags and we kept changing the garbage ourselves and placing it outside the door/ looking for house keeping to throw it away in their large bins They also never grabbed the dirty towels from us so they keep piling up with no place to put them. Water from tap was extremely discolored so we had to keep buying bottles. We’ve stayed at other residence inn’s before and loved it. This one was poorly managed and you could tell.

Negatives: N/A

Negatives: Was not clean

Negatives: We couldn’t stay at the property. They had no room available when we arrived August 23, 2024

Negatives: The room was pretty dated. Hole in the surface of the floor. Stains on walls. Smelled like a pet had been in there. Front desk staff announced my room number. Since I was staying alone, I would have liked her to just show it to me.