Freepoint Hotel Cambridge Tapestry Collection by Hilton

220 Alewife Brook Parkway
Cambridge, MA 02138, US
7.5 Rating | 4-Star Hotel |
Freepoint Hotel Cambridge Tapestry Collection by Hilton is pet friendly. The pet fee is USD $50 per stay. *No pet weight limit. Dogs may not be left unattended in room. Dog potty area nearby with dog-friendly lake for swimming.
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About This Property

Located near Harvard Square, this Cambridge hotel offers free WiFi and rooms equipped with a 32' flat-screen TV, and refrigerator. The Fresh Pond Reservation is 722 feet away, Fresh Pond Golf Course is 1.2 mi away and Harvard University is 1.6 mi away. Each guestroom features a distinct Cambridge style with locally-sourced art and furnishings. An private bathroom is also included at Freepoint Hotel. There is an interior secret garden and an open air courtyard available to guests. Freepoint Hotel features kinetic and three dimensional art installations. A complimentary shuttle is offered to local attractions within a 2 mi radius of the hotel and includes Cambridge Business Park and Harvard Square stops. Massachusetts Institute of Technology is 3.9 mi from Freepoint Hotel. Fenway Park is 5.5 mi away and TD Garden is 6.7 mi away from the property. The nearest airport is Boston Logan International Airport, 10 mi away.

Room Types

1 King Bed Deluxe Room (refundable)

1 King Bed Deluxe Room
  • 1 King Bed Deluxe Room
  • Sleeps up to 2
  • Free cancellation
  • The pet fee is USD $50 per stay, plus tax.
    (Pet fees are paid directly to the hotel upon check-in.)
$227.33
nightly
$1,581.58 total
for INF rooms
includes taxes & fees

Room Details

2 Queen Beds Deluxe Room (refundable)

2 Queen Beds Deluxe Room
  • 2 Queen Beds Deluxe Room
  • Sleeps up to 2
  • Free cancellation
  • The pet fee is USD $50 per stay, plus tax.
    (Pet fees are paid directly to the hotel upon check-in.)
$240.67
nightly
$1,674.32 total
for INF rooms
includes taxes & fees

Room Details

1 King Corner Mobility/Hearing Accessible (refundable)

1 King Corner Mobility/Hearing Accessible
  • 1 King Corner Mobility/Hearing Accessible
  • Sleeps up to 2
  • Free cancellation
  • The pet fee is USD $50 per stay, plus tax.
    (Pet fees are paid directly to the hotel upon check-in.)
$257.33
nightly
$1,790.26 total
for INF rooms
includes taxes & fees

Room Details

2 Queen Corner Mobility/Hearing Roll-In Accessible (refundable)

2 Queen Corner Mobility/Hearing Roll-In Accessible
  • 2 Queen Corner Mobility/Hearing Roll-In Accessible
  • Sleeps up to 2
  • Free cancellation
  • The pet fee is USD $50 per stay, plus tax.
    (Pet fees are paid directly to the hotel upon check-in.)
$257.33
nightly
$1,790.26 total
for INF rooms
includes taxes & fees

Room Details

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM
Check out time: 12:00PM

Features and Amenities

  • 24-Hour Front Desk
  • 24-hour Security
  • ATM Or Cash Withdraw On Site
  • Air Conditioning
  • Air Conditioning In Public Area
  • Airport Shuttle (charges May Apply)
  • Alternative Meal Arrangement
  • Bar
  • Cashless Payment Available
  • Chinese [Mandarin]
  • Cleaning Products Available
  • Coffee Shop
  • Concierge Services
  • Contactless Check-in/out
  • Convenience Store
  • Daily Disinfection
  • Daily Housekeeping
  • Desk/workspace Available
  • Elevator
  • English
  • Express Check-In/Check-Out
  • Facilities For Disabled Guests Available
  • Family Rooms
  • First Aid Kit Available
  • Fitness Center
  • Free Face Masks
  • Free Wi-Fi
  • Garden
  • Gift/souvenir Shop
  • Golf Course
  • Grocery Delivery
  • Guests Can Opt-out Of Daily Cleaning Service
  • Hand Sanitizer In Guest Accommodation And Key Areas
  • Heating In Public Area
  • Hiking
  • Hygiene Certification
  • Invoices
  • Ironing Amenities
  • Kitchenware
  • Laundry Services
  • Luggage Storage & Lockers
  • Meeting/Banquet Facilities
  • Mobile App For Room Service
  • Non-Smoking Rooms Available
  • Non-smoking Property
  • On-site Parking
  • Parking Available
  • Parking Available (charges May Apply)
  • Pets Allowed (charges May Apply)
  • Physical/social Distancing Guidelines
  • Protective Screen Or Physical Barriers In Appropriate Areas
  • Restaurant(s)
  • Room Service
  • Safety Chain And/or Latch On Doors Available
  • Safety Deposit Box
  • Shuttle Service (charges May Apply)
  • Smoke Alarms
  • Spanish
  • Staff Follow All Safety Protocols As Directed By Local Authorities
  • Staff Trained In Safety Protocol
  • Sterilizing Equipment
  • Taxi Service
  • Telephone
  • Ticket Services
  • Tour Services
  • Vending Machine
  • Wheelchair Accessible

Recent Reviews

Janet young couple October 30, 2024
Positives: Delicious breakfast!
Review
Exceptional
Ryan review category business travellers October 27, 2024
Negatives: Location and resort fees F&B credits having to be used within specific daily windows with no ability to use on carryover basis for entire stay.
Review
Pleasant
Desroches young couple October 23, 2024
Review
Exceptional
Johanna young couple October 22, 2024
Positives: Staff were friendly and very helpful
Review
Exceptional
Yoko young couple October 16, 2024
Positives: The manager and replies to emails were clear and professional.
Negatives: The front line staff were lacking in problem solving skills. Our very first encounter with reception was a stressful, unpleasant one, being told that we did not have a reservation, and that the hotel was fully booked. The receptionist was rude and even told us twice that it was not his problem if he could not find our booking, blaming booking.com for the glitch. He completely ignored me when I informed that I had already had 2 direct exchanges with the hotel, with one of those times being just several hours prior to our arrival, over the phone to give a credit card to secure the reservation. It was only when the manager (that had secured the booking over the phone with me) came to the rescue that the problem was solved. He was kind enough to waive the parking fees and offered his apologies. The young receptionist, however remained sullen and did not utter another word. After the trip, I made a call to the hotel to ask about a discrepancy between the bill and the credit card charge and was given a incomprehensible explanation, and was told to hang up as she could not help me any longer. A later email resolved the problem simply and clearly. The front desk employees only seem to be able to give service when there are no problems. We also had to call the reception twice during the first night, once at 11:30 and another time at 1am because of the extremely noisy neighbours who kept us up despite wearing earplugs. At almost 500$ CAD a night, it is extremely frustrating to have only 2h of sleep. Other disappointments included: bath not draining, and not fixed for the 2nd night, despite us reporting it; no housekeeping done after first night’s stay (again, at just under 500$, very disappointing). Other disappointments included no shuttle service l, as advertised on the website, no milk for the coffee, and the lids for the take-away coffee cups were too small to fit.
Review
The most frustrating and disappointing...
David young couple October 15, 2024
Positives: Location for my trip was perfect
Negatives: It was dirty and in friendly
Review
For the rate you need...
Nicky group October 14, 2024
Positives: Stayed one night. Clean, comfortable room. Close to a Red Line station and bus stops if you want to travel further into Cambridge or Central Boston. There is a $25 destination fee per night (i assume this is similar to city tax when staying in Europe), though that amount can be used as credit in the restaurant on food and drinks.
Review
Clean, comfortable stay. No complaints.
Hurlee solo traveller October 8, 2024
Negatives: indifferent staff
Review
Passable
Melissa family with young children October 5, 2024
Positives: The bed was comfortable
Negatives: That I had to pay $25/night for parking. As well as scam of a system of a $25 meal credit which gets charged to the room and are left having to pay the remaining balance upon check out. All other hotels INCLUDE the breakfast in their room rate. I’ve paid less at other hotels chains for a room and received the same, if not better, breakfast without the hassle of this ridiculous credit. And now after checking out I have an additional charge showing in my bank statement from them. They can’t seem to tell what it’s for. No worries, the fraud claim I filed with my bank will find out. Never again
Review
Never again!
Maryam family with young children October 5, 2024
Positives: Good location, friendly staff, very clean, reasonable prices
Negatives: I liked absolutely everything about this hotel.
Review
Exceptional
Sue family with young children October 4, 2024
Negatives: A quiet room is not one right by the elevator! Room was small and stuffy…….a roll in closet??!! A lot of money for a lousy room. Nice outside area in lobby that was so unkempt and dirty looking.
Review
Never again!
Brianna young couple October 2, 2024
Positives: 20 minutes from the airport, easy Uber/Lyft pick up location, Starbucks attached to hotel.
Negatives: The $25 “destination fee”. I’ve stayed at plenty of hotels and have never come across this. It’s a scam to have no option but to pay $25 of my own money to then in turn HAVE to use it at the hotel. We were not at the hotel long enough to eat there, nor rent bikes, etc and the destination fee wasn’t even applicable for the marketplace for snacks. Because of this, I would never choose to stay at this hotel again and will ensure I check other Hilton properties for this “fee” before booking. This is not a Mexican all- inclusive resort, it’s a Hilton in Cambridge off of a major road with basic amenities. I don’t know anyone who would go visit another city in order to eat hotel food, and we specifically opted out of a breakfast charge because we weren’t going to be there for breakfast due to a 6 am flight AND because we would have gone off property for a proper (GOOD) breakfast. Additionally, you can tell the staff members get a lot of questions and complaints about this, because their immediate response is to be defensive (“this was outlined in your booking confirmation”- so basically you’re SOL), vs empathizing with the customer. Really disappointing- but I suppose lucky for the bartender who received a $22 tip off of a $3 sprite. Countless other reviews mention/ complain about this, and while the hotel responds to the customer asking them to contact the hotel and/ or corporate, nothing seems to have been done about it. Disappointing that you all are willing to lose out on customers over a silly fee.
Review
Fine for one or two...
Adejoke review category business travellers October 2, 2024
Review
Exceptional
Tabitha family with young children October 1, 2024
Review
Very good
Pamela young couple September 30, 2024
Positives: The location is good.
Negatives: This hotel is extremely poorly managed. There were many small things wrong with the room: a missing light bulb, a hole in the screen, a bathroom fan that seemed not to work. However, our biggest concern was the "destination fee," a misleading charge that they told us would be accounted for when we ate in the restaurant and we later learned was simply zeroed out, leaving us to pay the full bar tab for subpar wine. When we brought this to the staff's attention they were unable to explain it and unwilling to address it further. We were in Cambridge for an interment service at a nearby cemetery, and all were were looking for was ransparency and a functional, comfortable room; we got neither. We will not stay here again.
Review
Poorly managed, not worth the...
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