Hilton Boston Woburn

Negatives: No complaints here

Negatives: The bed sheets was dirty

Negatives: Balcony rooms too noisy even in the middle of the night. Air conditioning not so great. Room too warm. Toilets flush slow and are too low

Negatives: A/c didn’t work in the room the first 2 nights of the stay

Negatives: Having a balcony into the restaurant area

Negatives: Charged the total to another card and didnt offer a solution. Houswkeeping didnt come during the whole stay

Negatives: Wish I had fresh air from outside instead of pool are balcony.

Negatives: Breakfast was quite expensive. Fire alarm went off in the early morning and there was no transportation into Boston or to public transportation that could bring us into Boston.

Negatives: 1 star ★☆☆☆☆ We had a very disappointing experience at both the Hilton Woburn hotel and its restaurant, Matadora. Matadora Restaurant: The food was bland and tasteless. My ribeye had no flavor at all, and the burgers made my daughter extremely sick with food poisoning, which is completely unacceptable. We asked to cancel a dish before it reached the table, and the waitress still insisted we had to keep it and ended up charging us for it anyway. Service was not friendly or attentive at all. We also mentioned we were celebrating my daughter’s 15th birthday, and there was no acknowledgment, no complimentary dessert, not even a simple “happy birthday.” I ordered a lychee martini, then a passion fruit martini, and the server just said they didn’t have it — without even checking with the bartender or offering a similar alternative. Zero effort in making the customer experience enjoyable. Hotel Snacks: The lobby snacks are outrageously overpriced. $18 for a horrible sandwich? It felt insulting for hotel guests. Hotel Overall: Very boring environment with nothing to do. The pool closes extremely early and the gym only has three machines, which is shocking for a hotel in this price range. No amenities that make the stay enjoyable or worth the money. Overall: ❌ Tasteless food ❌ Terrible service ❌ Food poisoning incident ❌ Overpriced snacks ❌ Nothing to do at the hotel ❌ Poor amenities We were expecting a special night for my daughter’s 15th birthday… and it was the total opposite. We would not return and do not recommend this hotel or the restaurant at all.

Negatives: The water pressure was low and we couldn't get it hot enough but managed. The fire trucks and having to get up at 6:30 wasn't fun but that happens

Negatives: They should put TVs that can support youtube and movie streams. TV channels are not for everybody.

Negatives: The bathroom was dirty. Shower had hair in it, mold on tiles. The toilet was dirty, and one light was out in bathroom.

Negatives: Super loud because it has an open atrium to the lobby, pool and restaurant area, everything could be heard when we complained about the noise a staff member named Tye told us that we were free to cancel our reservation and find a new hotel room. Without offering any resolutions or apologies. We ended up having to call a Hiltons main customer service number whom in turn called the hotel supervisor and miraculously, after they had said they were fully booked, were able to change us to another room at a higher floor which was slightly less loud.

Negatives: The staff on the phone to start..

Negatives: Just the under ground parking fills up fast but they do have additional parking but the parking garage goes right to your room from the elevator instead of going through the lobby