Hampton Inn By Hilton & Suites-WorcesterMA
65 Prescott St
Worcester, MA 01605, US
Worcester, MA 01605, US
Hampton Inn By Hilton & Suites-WorcesterMA is pet friendly. Pet fee is $75/stay (1-4 nights) $100/stay (5+ nights) The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
Reserve a room
About This Property
Hampton Inn & Suites-Worcester, MA offers a heated salt water indoor pool. A free hot breakfast buffet is provided daily. All air-conditioned rooms at Hampton Inn feature a flat-screen TV with cable channels, as well as a work desk. A 24-hour market offers snacks and drinks for purchase. Free coffee and tea is available in the lobby. DCU Center Arena & Convention Center is 2953 feet from Hampton Inn & Suites-Worcester, MA, while Mechanics Hall is 0.6 mi away. The nearest airport is Logan Airport, 40 mi from the property.
Room Types
2 Queen Microwave Fridge Non-Smoking (refundable)
1 King Hearing Accessible (refundable)
1 King Sofa Bed Microwave Fridge Non-Smoking (refundable)
1 King Studio Microwave Fridge Wetbar Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Air Conditioning In Public Area
- Allergy-free Rooms Available
- Babysitting/Child Services
- Balcony/terrace
- Bar
- Body Thermometer Available
- Cleaning Products Available
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- Fireplace
- First Aid Kit Available
- Fitness Center
- Free Breakfast
- Free Face Masks
- Free Wi-Fi
- Gift/souvenir Shop
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Ironing Amenities
- Kitchenware
- Laundry Services
- Library
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- Off-Site Parking
- On-site Parking
- Outdoor Recreational Features
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Shops On Site
- Smoke Alarms
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Taxi Service
- Temperature Check For Guests And Staff
- Wheelchair Accessible
- Xerox/fax In Business Center
Recent Reviews
Positives:
Workers
Review
Exceptional
Positives:
The breakfast was good.
Negatives:
I’m extremely disappointed with the service at this hotel, particularly the shocking behavior from one staff member — Mario, the male receptionist. From the moment I approached the front desk with an issue regarding my booking, it was clear he had absolutely no interest in helping. His attitude was dismissive, cold, and downright hostile, almost as if he didn’t want me there at all.
The lack of basic customer service skills was appalling. It felt like every question or request was met with resistance and a condescending tone, rather than any willingness to assist. What’s even more concerning is that his behavior felt blatantly discriminatory — I can’t shake the feeling that his treatment was rooted in prejudice. No guest should ever feel unwelcome or disrespected based on who they are.
It’s a shame because the other staff members were polite, professional, and happy to assist, but Mario’s attitude completely overshadowed my experience. I genuinely wonder how someone with such poor customer service, and clear bias, managed to secure a front desk role — a position that requires welcoming and assisting all guests equally.
I hope management takes this seriously because no guest should ever leave a hotel feeling disrespected and unwanted. This level of service is unacceptable.
Review
WOULD HAVE RATED 5 STARS...
Positives:
No hot water to shower
Negatives:
Staff was customer service
Review
Bad never again
Review
Very good
Review
Superb
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.
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