Tru by Hilton Chesterfield Township Detroit

Negatives: Advertised pool and there wasn't one. Breakfast could be better

Negatives: Wayer pressure very poor and took a few minutes for hot water

Negatives: Noisier than we would have liked but it was the room above us sometimes you can't help that.

Negatives: So I wanted to book another night and the process because I booked thru your site made it close to impossible...I should of just been able to phone in another night...so I had to wake up and Book the room thru ur app again, I'm not sure why Booking.com and TRU HILTON can't find a way behind scenes so the guest can continue to sleep lol..once I booked thru the app again, I apparently booked the incorrect room. .sooo not could I return to my room and wake up I had to move to the room that I actually booked.. So they said wait ..I continued to get ready for my day and they said rooms ready as I moved my stuff over opened the door and heavy smell of weed exited the door as I opened it...I am very easy to work with as I also am in Customer service field...I said imma leave my Cary loaded and return later ....NP AND by the way Lerora already had a plan before speaking to me to compensate for the inconvenience...she gave me her info and next month she already has me set up to receive a discount for my stay...not was she proactive but her relations with her team was very impressing...I do have to say that I fully 100% beleive that they love working for her and for HILTON....I beleive the process should be mainstreamed better with Booking.com I beleive the hotel has their hands tied with the procedure.. I am not upset angry or regretful for staying here. .I'll continue just because of Lerora and her staff!! 10 outta 10 from a manager also that diffuses customer issues and we all know alot to DONT FORGET! Instead we need to pay attention to how the issue was handled and how they function as a company...THAT SPEAKS VOLUMES. SEE YALL NEXT MONTH THANK U!!!!

Negatives: The first floor meeting area was very busy when we were there. I kind of liked it but my wife did not. They were not at all disruptive it might not be for everyone.

Negatives: You need electrical outlets in the back parking lot to charge bass boats. We make several trips a year( 4-5 weeks a year) but we won't be back because there's only one outlet by the back door and we need several outlets. Our last trip weed had 4 boats and and reserved 4 rooms with friends and family.