Sonesta Simply Suites Detroit Southfield

Negatives: Toilet wasn't clean

Negatives: Housekeeping didn’t come not once the 3 days I was there, microwave handle was broken off, and stovetop didn’t work

Negatives: Very unkept!!! Outdated and needs a lot of cosmetic updates

Negatives: On the booking website it say pay at property. My card was charged when making the reservation. They don’t have an attendant at the desk. They have a sign to call a number if you need help. My room didn’t have towels, dusty , soap dispenser are empty in shower and I seen bugs in bathroom and the baseboards of the doors and rooms need wiping down and painted. It was ok for a night but just didn’t have a safe feeling.

Negatives: I was on the 1st floor so the people over me were loud and kids were jumping and running most of the night. When I checked in the dish washer was going so it made the room hot and the overhead light didn't work and maintenance was gone for the day so I was without the light.

Negatives: Filthy, nothing in room worked, like cook top and micro wave.

Negatives: The room wasn't properly cleaned, no light was in the lamp or trash cans and couldn't move the room because it was fully booked

Negatives: Cleaning. It is an absolute disaster. It needs to be refurbished. Manager on Duty was superb upon receiving criticism. She hinted the problem was mine for not having reported it before, however the cleaning and smell problem in common areas should have been detected by her, as she had 24hs for that.

Negatives: Terrible outside the room just outdated

Negatives: I didn't like the fact there was no shower chair so I could take a shower, I am handicap and get around in a wheelchair. I booked the room through Accessablego.com/Booking.com and was told there would be a shower chair in our bathroom. Our first night there was Friday night and my husband wanted to take a shower after a long day at Comerica Park. My Husband ended up taking the refillable bottles for shampoo and conditioner down to the front office only to be told " We don't do that, house keeping does that", So I got on Door Dash and Ordered body wash and shampoo. The room was dirty accept for the bedding, Floors needed to be swept and mopped, the shower faucet was broken, the smoke detector was hanging out of the ceiling by its wires and the lamp next to the bed was just hanging off the light. I found wrappers in the recliner seat area down the sides, the dishwasher that was in our room what filthy on the outside, I didn't bother looking at the inside because we didn't use it, there was no coffee in the room by the coffee pot, there were no hand towels or shower matt- there was only 2 wash cloths and 2 small body towels, and one roll of toilet paper with the wrapper still on it. The Dresser, the first drawer had about 2 dozen rubber bands in it. The bed was so very uncomfortable especially for people who have a bad back, My husband and I felt we had been beat up after sleeping in the bed one night but sleeping in it for 2 was just not ideal.