Residence Inn by Marriott Jackson Airport Pearl

Negatives: Little too pricey

Negatives: My shower didn’t work- I reported it to a front desk employee and nothing was done- I went 2 days without showering

Negatives: I messaged the property directly through the booking.com prompts well before the dates of the reservation. I never received any response from the property. I had a very close family member have emergency surgery to remove a major organ, and I had to reschedule the trip. On the booking, it states that the amount for the room would be forfeited in the instance of a no-show or a cancelation but states nothing in the instance of rescheduling. I requested to change the dates of the reservation and again heard nothing. I then called the property to be told I would have to make a whole new reservation and that the money would be forfeited and i would have to work with booking.com. I then canceled the reservation and requested for the total amount paid to be waived and applied to my future booking and... shocker... didn't hear anything. The least they could have done was respond to one of the 8 messages i sent and helped a customer with their stay. I'm not wanting anything out of this, just want issues like this to be handled better.

Negatives: N/A

Negatives: ants were in kitchen, also didn’t clean the inside of furniture. pull out had cups and tops in it

Negatives: Nothing