Chateau on the Lake Resort Spa

Cancellation Policy

Good news! Before Tuesday, Apr 23rd, 2024 at midnight local hotel time (in Chicago), you may cancel your reservation for a full refund. Between Tuesday, Apr 23rd, 2024 at midnight and Friday, Apr 26th, 2024 at midnight local hotel time (in Chicago), you may cancel your reservation for a partial refund. After Friday, Apr 26th, 2024 at midnight local hotel time (in Chicago), you are not allowed to change or cancel your reservation. If you cancel your reservation after Apr 26, you will still be charged for the full amount.

Refund Policy

Any cancellation received within 3 days prior to the arrival date will incur the first night's charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for <b>the mandatory fee listed above as well as</b> any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

Rate Description

Special Rate

Mandatory Fee Policy

This hotel charges an additional $168 USD mandatory fee. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$3,415.86 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Swimming pool #2: Closed from Tue, Jan 02, 2024 until Fri, May 24, 2024 Please note that pets must be 20 lbs or less, leashed in public areas and kept in a kennel when unattended. All pet rooms are located on the third level of the property in standard rooms. The resort fee includes upgraded WiFi, 2 bottles of water daily, access to the spa, pools and movie theaters in addition to access to the property shuttle service, boat launch and boat trailer parking.