Sonesta ES Suites Reno
9845 Gateway Drive
Reno, NV 89511, US
Reno, NV 89511, US
Sonesta is pet friendly! Pets weighing less than 80 pounds are welcome. A non-refundable pet fee will be charged to the guest’s account upon check-in based upon the length of stay -- 6 nights up to $75, 7+ nights up to $150. Proper medical certification specifying that all vaccinations are up to date must be available upon request. Pets may be left unattended in your room. However, if you leave the premises of the hotel with your pet unattended in the room, the pet must be in a crate or pet carrier while you are gone.
About This Property
Just 5 miles from Reno Airport, Sonesta ES Suites Reno has daily hot breakfast and rooms with well-equipped kitchens. Amenities include a fitness center with sports court, 24-hour market, heated outdoor pool, and Free Wi-Fi. Sonesta ES Suites Reno's spacious guest rooms include a microwave, fridge and stove-top. Rooms are also equipped with a cable TV. Guests can relax with a free coffee by Sonesta ES Suites Reno’s lobby fireplace, or on the outdoor terrace. The on-ramp to Highway 395 is 500 feet from the hotel. Downtown Reno is a 20 minutes’ drive, Lake Tahoe is a 40 minutes’ drive.
Pet Amenities
Sonesta offers its pet guests designated dog relief areas complete with waste disposal bags as well as a door magnet that alerts staff that your pet is a guest at the hotel. Many locations also have doggie treats at the front desk.
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Check in / Check out
Check in time:
4:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Accessibility Meeting Spaces Available
- Accessible Bathtub Available
- Accessible Entrance To Swimming Pool
- Accessible Parking
- Accessible Registration Desk Available
- Accessible Rooms Through Interior Corridor Available
- Accessible Rooms With 32-inch Wide Door Opening Available
- Accessible Route To Business Center
- Accessible Route To Fitness Center
- Accessible Route To Guest Rooms
- Accessible Route To The Registration Desk Available
- Accessible Shower Available
- Accessible Toilet
- Accessible Vanities Available
- Air Conditioning In Public Area
- Alarm Clock
- Audible Alarm
- BBQ Facilities
- CCTV Security In Common Areas
- Cashless Payment Available
- Children's Playground
- Cleaning Products Available
- Closed-caption TV
- Coffee/tea Maker
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Deadbolt On Doors Available
- Designated Smoking Area
- Electronic Room Key
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- Fireplace
- First Aid Kit Available
- Fitness Center
- Flashing Door Knocker Available
- Free Wi-Fi
- Game Room
- Garden
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hearing Accessible Room And/or Kit Available
- Heating In Public Area
- Hot Tub/Whirlpool
- Hygiene Certification
- Kid-friendly Dinning
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Lever Handles On Door Available
- Lowered Deadbolt On Doors Available
- Lowered Electrical Outlets Available
- Lowered Night Guard On Doors Available
- Lowered View Port In Doors Available
- Luggage Storage & Lockers
- Main Entrance
- Meeting/Banquet Facilities
- Mobility Accessibility Available
- Non-Smoking Rooms Available
- Non-slip Grab Bar Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Outdoor Recreational Features
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Private Check-in/check-out
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Room Windows That Open
- Safety Chain And/or Latch On Doors Available
- Secondary Lock On Windows Available
- Self-closing Doors Available
- Self-operating Lift To Hotel Swimming Pools
- Smoke Alarms
- Spanish
- Staff Trained In Safety Protocol
- TTY/TDD Compatibility Available
- Telephone
- Tennis Court & Equipment
- View Port In Door Available
- Visual Alarms
- Wheelchair Accessible
Recent Reviews
Positives:
location
Negatives:
Was not as clean.
Review
ok
Positives:
Like the location. Attended events in South Reno. The Sonesta is right off Hwy 395 so navigating the southern part of the town was easy. It’s also next to major shopping center for convenience shopping and only two highway exits from a major mall. Good location
Negatives:
This specific Sonesta (South Reno) appears to be under staffed. I did not see a house cleaning cart the entire weekend. They would be better served if they doubled the number of towels ( if they are going skip the room make up service).
Review
The stay was nice…the staff...
Review
Exceptional
Positives:
Room size. Separate sitting area and bedroom is accomodating for small families. Fridge, Microwave is awesome. Bedding was comfortable. Every aspect of the room was functional.
Negatives:
Room was mostly clean on the surface but pulling the sofa bed, mattress was stained, badly. Son ended up sleeping on the sofa not the pull-out. Room felt clean but indoor hallways need to be vacuumed regularly. The walk to the room was a little filthy.
Positives:
Great room with mini kitchen and living room.
Negatives:
Included breakfast is sub standard. Didnt even have coffee due to some sort of kitchen closure issue which should have been disclosed during booking.
Positives:
Only the room as been renovated and had modern kitchen with dishwasher, microwave and full fridge. All new. Breakfast has no eggs and bacon as under construction. They put out 5 yogurts and 5 muffins at time. Person said manager makes her do this!
Negatives:
1. Site manager running place too lean. Front desk not staffed with sign that says ring bell, please wait for me to get there sometime in next 5 minutes and when I do I will be whining about understaffing! 2. Hallways dirty. Door never locked to hote
Review
Exceptional
Review
Bad
Positives:
Rooms are clean and well maintained.
Negatives:
Staff was uninformed and rude.
Positives:
I will never stay here again i was told we would have a hot tub in our room there was none, I have pictures of blood on the blankets hair stuck to the drawers and doors floors weren't vacuumed. I feel like I was giving this room based on my ability to pay which was through affirm. The front office knew that because I had to tell them about my mix up online when purchasing the room.
Negatives:
The blood on the blankets the hair all over the room in the drawers and walls gross! No hot tub
Review
Not what I was expecting...
Positives:
It was ok
Negatives:
There were several things wrong. My room didn't come with a hot tub like it was described in the room I selected. There was blood on my blankets and looked like the sheets were not changed. There was hair everywhere in the drawers, on the doors and floor.
Positives:
Location
Negatives:
Over price for what this hotel can offer
Review
Im not comming back to...
Negatives:
Stuff wasn’t working and wasn’t available and those reasons was the reason I choose to stay here. Please call in advance and speak to a staff member. Breakfast wasn’t a real breakfast. From 6:30am to 8:30 am what type of hours is that??? People are still sleeping. Hot tube didn’t work. Fire pit didn’t work.
Review
Pleasant
Positives:
Good location and spacious rooms
Negatives:
- the heating in our room was not working so we had to suck it up for one night vs transfer all of our stuff to another room at 1130PM
- the microwave was so gross they didn’t even clean it after the previous occupants left
- it stated that parking was free but they charged me 5 USD per day
- the shampoo, body wash and conditioner were all empty
- they did not have luggage racks which is super basic
- cleaning the room had to be requested 24hrs ahead of time
Review
I’m never going to stay...
Positives:
close to many stores front desk was super friendly
Negatives:
Ña
Review
We really enjoy staying here,...
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