Harveys Lake Tahoe Hotel & Casino

Negatives: Room had duct tape on the floor. It was old and smelly. Looking out the window was garbage and cigarette butts all over. It was disgusting. Showed the manager and she said “they aren’t in the room!” No one came in to clean our room. They don’t have Cleaning service. If you need towels you text them and the throw them by your door!!

Negatives: Hotel guess had to pay for parking.

Negatives: We got charged twice for parking; the room key wouldn’t work when we left. The elevators were slow and we had to wait 4x before we could get on to go down.

Negatives: What the website and booking area does not tell you, is that there is a “new” tower and a “classic” tower. The classic tower I assume is called that because it has not been renovated for over 80 years. The rooms are disgusting, they are dirty and smell musty and old. The walls are covered in scoff marks and our room has duct tape all over the floor covering good knows what. One of the parties in my group had 50+ cigarette butts outside their window they overlooked the roof. There was trash everyone and the room smelt terrible. Staff was extremely rude when we voiced concerns. We are visiting during what everyone is saying is slow season. The hotel is empty so you’d think they’d want to keep their existing customers happy.

Negatives: Nothing, it's all good.

Negatives: Housekeeping, cleaners, staff and whoever else it was that came in my room prior to the 11am checkout time. Some knocked but didn't wait for a response before entering my room while I was getting dressed and some didn't even knock. At least 3 and all before 11am. Was so bad that I had to set the door stopper lock and let my own husband in because I was afraid that someone else would walk right in

Negatives: Parking fee, Valet Fee

Negatives: No shuttle service

Negatives: See above

Negatives: The pool was under maintenance and it didn’t say that on the site my kids and I were looking forward to swimming.