Hotel Indigo Brooklyn an IHG hotel

Negatives: lack of communication

Negatives: We couldn’t stay in this hotel and they allocated us in the one across the street. We don’t really understand why it is offered in booking when it is not yet open.

Negatives: We got there around midnight just to find out that the hotel is under construction and they dont accomodate people right now and asked us if we are sure it the right address (spoiler: yes it was) they sent us to Aloft hotel, right across the streets. They didnt expect us there, the receptonist was nice but asked us so wait cuz he didnt have us in a system. After 10 mins i was like what are waiting for exactly? After all day traveling from Eu i wanted to sleep. He told us he is waiting for Booking system so recognize our booking. After explaning we never booked this hotel but Indigo and they sent us here he called a manager to solve this. Horrible experience really. Bad communication booking.com and Indigo. And they gave us a spare room with separate beds. Fine but not really.

Negatives: I didn’t stay here the room wasn’t ready so they moved me to a different hotel.

Negatives: Check in was awful. I had no idea where to go. Come to find out the hotel was closed and I was moved to another hotel. It took 45 minutes to check in. Awful experience!

Negatives: I arrived at the property just to be informed that it was closed and I had to go to another hotel. I was not notified prior to arriving even tho I booked weeks in advance. it was very inconsiderate and unprofessional.

Negatives: The receptionist was very rude and this property is under construction and when you will reach there they wont assist you and ask you to go to some other hotels. I highly recommend NOT to book this hotel.

Negatives: Hotel has gone out of business. No one notified us

Negatives: We booked a room at the Indigo Hotel but when we got there the security guard at the front desk said the hotel was closed and that we needed to walk up the street to the Sheraton. Walked to the Sheraton and they told us we had to go the Aloft by Marriott next door. So eventually they checked us into the Aloft by Marriott but that was not the hotel we booked. Happy that we weren't turned away, but the whole experience was very strange and a little stressful.

Negatives: The hotel was closed when I arrived but no one contacted me. I just realized that the hotel was closed when I called to confirm that. So a person told me the the hotel was closed and we will stay in another hotel (same street). Totally disrespectful.

Negatives: Staff very rude, moved us to a different hotel without telling us and didn’t even apologise. Staff member looked and acted like it was our fault our booking was moved and we should just expect to know or not question why. Wouldn’t recommend looked small and not like photos from what we had seen. Still haven’t received anything to say we had been moved or an apology, didn’t end up staying in a hotel part of the IHG group so really didn’t understand why or how our booking was across the road. Wouldn’t recommend this hotel to anybody

Negatives: It was dirty and was not communicated before hand it being used as a shelter