Courtyard by Marriott New York JFK Airport

Positives: The property was clean. I didn’t stay long enough it was just an over night visit but it was pleasant.

Positives: Room was great BUT airport shuttle was a nightmare for us with freezing temperature etc. We waited for an hour and a half THEN a local man called the hotel!!!

Positives: Shuttle and driver to and from the Marriott were excellent & timely; Porter in hotel excellent. (James) - helpful and friendly.

Positives: One of the worst experiences in New York hotels and American hotels in general, when booking through Booking.com, the full amount was paid and I sent a request to prepare an extra bed for a 3-year-old child, and two large rooms were booked and I only needed one extra bed for a child, and a message was sent upon booking, and when I arrived, the front disk was informed and she said okay, i went to the room and waited and my child sleep, I called the reception and asked about the bed, she said oh I forgot to report your need for the bed, then the housekeeper called me and said we do not have an extra bed, I said I sent a request before I arrived, the bed is supposed to be provided with the room because the room required an extra bed, and I tried to talk to her and they did not provide me with an extra bed, my son could not sleep comfortably because he slept in the middle between the mother and father, and we did not sleep comfortably either, and I told the front disk I would write what happened in the evaluation and she was not interested in the hotel’s reputation at all, and at breakfast we are 5 people I was given a card For breakfast for two people only, I had to go to the reception again to correct the mistake so that we could eat breakfast. When checking out, the receptionist was talking to us with arrogance and conceit, and she was replaced and another nice person came. The experience was very, very bad. It should not be repeated, and I will never recommend it and I will be careful with it.