W New York - Union Square

Negatives: Cold showers every night, the entire space was unavailable except the front foyer, gym, and your room, due to a licensing issue that they didn’t tell you about until after your booking confirmation/payment. When booking it says you can request a bathtub, then onsite they said they only have one room and they put me in it, but it was a wheelchair accessible room which I felt really weird about, so I moved, and the window was literally blocked by a huge piece of the building that they can’t move, so indefinitely blocked. They said it was an “upgrade” it was literally half the size, and I originally booked a more expensive/larger room.. Super weird stay, and for that price point, especially the cold showers for a week, unacceptable. The manager told me the city’s hot water tank is low.. huh!??They gave me a $200 gift card.. rooms are like 400-600/night? Won’t be back

Negatives: Requested a corner room with a view of union square. They gave us a corner room opposite union square on a lower floor. View wasn’t as great as anticipated

Negatives: There was some gunge left in the shower that wasn't cleaned. The restaurant was out of commission for refurbishment which was disappointing.

Negatives: The renovation aspect. Limited the access we had to the hotel amenities.

Negatives: Refrigerator is not working.. if i want to use it, i have to call

Negatives: restaurant/dining area was still under construction so not open. The hotel did provide complimentary croissant and coffee to-go in the lobby in the morning though.

Negatives: The absence of the room service

Negatives: The restaurant was closed for renovations and they made no plans to have alternate room service other than offering complimentary coffee and croissants at a lobby station

Negatives: During my recent stay at the W New York - Union Square, I encountered several issues that detracted from the overall experience. Firstly, while the hotel was operational, access to common areas was notably limited, with only the reception and gym available. For a hotel of this caliber, such restrictions are disappointing. Additionally, some room lights were non-functional, and despite the hotel's commendable emphasis on environmental sustainability—evident in their approach to water bottles—the windows were poorly insulated, leading to significant energy inefficiency. Upon arrival, there was no coffee available in the machine, which was an unexpected inconvenience. To compound matters, I was mistakenly overcharged for minibar usage upon checkout. These issues suggest a need for the hotel to address maintenance and service quality to meet the standards expected by their guests.

Negatives: - no onsite dining - noisy on the lower floors (on the Park Ave South side)