W New York - Union Square

Negatives: We stayed at the W Union Square in 2013, while accompanying our daughter who was looking at universities. What I remember from then were large art deco rooms with great amenities, and was a great place to stay- this was pre-Marriott days Things were a lot different this time; the staff repeatedly told us there had been substantial renovations since then ; this was quite apparent. Differences this time : 1) Room was smaller 2) No furniture with drawers ! 3) Niight stands were off shaped thing with no drawers, but with difficult to use electronics outlets on the side. 4) Not enough outlets to plug and charge devices. 5) Lighting controls were all black and difficult to use. 5) HVAC when set to 65 degrees seemed more like 74. 6) The bell man proudly showed us a karaf whereby we can go down the hall to get fresh water : basically, a flemsy glass things where a single glass be fitted into the mouth. Two nights into our stay, a got up at night to put my phone in silent mode, and ended up bumping my phone in to it; causing the karaf to shatter : broken glass everywhere, jagged edges pointing straight up - I could have been seriously injured. They could not of just put a few plastic water bottles each days ?7) only 1 pin with five smaller pieces of paper in the note pad. 8) poor water preassure in shower. 9) General lack of other things like magazines, shower caps, etc. 10) Restaurant closed for renovations- had been we were told for months. 11) lack of umbrellas when rained. I cloud go one.

Negatives: Really bad customer service but in room dining I don’t think you even have room in room dining with W. What a worst version of w hotel

Negatives: Cold showers every night, the entire space was unavailable except the front foyer, gym, and your room, due to a licensing issue that they didn’t tell you about until after your booking confirmation/payment. When booking it says you can request a bathtub, then onsite they said they only have one room and they put me in it, but it was a wheelchair accessible room which I felt really weird about, so I moved, and the window was literally blocked by a huge piece of the building that they can’t move, so indefinitely blocked. They said it was an “upgrade” it was literally half the size, and I originally booked a more expensive/larger room.. Super weird stay, and for that price point, especially the cold showers for a week, unacceptable. The manager told me the city’s hot water tank is low.. huh!??They gave me a $200 gift card.. rooms are like 400-600/night? Won’t be back

Negatives: Requested a corner room with a view of union square. They gave us a corner room opposite union square on a lower floor. View wasn’t as great as anticipated

Negatives: There was some gunge left in the shower that wasn't cleaned. The restaurant was out of commission for refurbishment which was disappointing.

Negatives: The renovation aspect. Limited the access we had to the hotel amenities.

Negatives: Refrigerator is not working.. if i want to use it, i have to call

Negatives: restaurant/dining area was still under construction so not open. The hotel did provide complimentary croissant and coffee to-go in the lobby in the morning though.