Hotel Hugo
525 Greenwich Street
New York City, NY 10013, US
New York City, NY 10013, US
Hotel Hugo welcomes four-legged guests at their pet-friendly accommodation. The number of pets allowed is 2. **In common areas, pets must be on leash or in carrier.
About This Property
Tucked between SoHo and the Hudson, Hotel Hugo is located in Manhattan’s emerging Hudson Square neighborhood. Designed by renowned architect Marcello Pozzi, this hotel draws inspiration from the area’s art-meets-industrial atmosphere. All rooms feature complimentary WiFi, a private bathroom featuring Italian glass tiles, air conditioning, cable TV, a coffee machine, and a mini-bar. Select rooms feature a view of the Hudson River. You will find a 24-hour front desk service and luggage storage at the property. Guests can sip a cocktail at the hotel’s sparkling glass-enclosed rooftop bar or savor the flavors of the farm to table American fare at Café Hugo. The hotel is 2.4 mi from Times Square, 3.5 mi from Central Park and 2.4 mi from Broadway. The High Line is 1 mi away and Washington Square Park is 0.8 mi from the property. Newark Airport is 9.3 mi away.
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Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Access To Health Care Professionals
- Accessible Parking
- Accessible Toilet
- Air Conditioning
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Allergy-free Rooms Available
- Audible Alarm
- Auditory Guidance
- Babysitting/Child Services
- Balcony/terrace
- Bar
- CCTV Security In Common Areas
- Cashless Payment Available
- Coffee Shop
- Concierge Services
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Electronic Room Key
- Elevator
- Emergency Cord In Bathroom
- Entertainment Services
- Evening Entertainment
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fax/photocopying
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Fruits
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Happy Hour
- Heating
- Indoor Parking (charges May Apply)
- Ironing Amenities
- Key Access
- Kid-friendly Dinning
- Laundry Services
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Lower Bathroom Sinks Available
- Luggage Storage & Lockers
- Massage Services
- Meeting/Banquet Facilities
- Mobile App For Room Service
- Nightclub/DJ
- Non-Smoking Rooms Available
- Non-smoking Property
- Outdoor Furniture
- Packed Lunches
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Process In Place To Check Health Of Guests
- Professional Cleaning Services
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant (special Diets Available)
- Restaurant(s)
- Room Service
- Room Service Available
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Snack Bar
- Soundproof Rooms Available
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Sun Deck
- Tour Services
- Trouser Press
- Visual Aids Braille/Tactile Signs
- Wheelchair Accessible
- Wine/champagne
Recent Reviews
Positives:
The location and staff
Negatives:
The room, 206, had major issues. Window blind was missing and the hotel spotlight was located outside our window and it lit the entire room during the entire night. Not the best sleeping conditions. The AC/heat unit was extremely loud and woke us up every time it turned on. I turned it off and dealt with a cold room instead.
Review
Property management is lacking quality...
Review
Passable
Positives:
The male check in staff was very kind and attentive, he came through the cafe before 3 when rooms were ready to see if there was anyone waiting to check in. Always was kind and said hello when I passed him. Bellman was friendly as well & the location was great. Quiet yet close to everything you needed.
Negatives:
Sheets were seemingly clean but had noticeable large holes in them. At the point I noticed, I was too tired to call down but not sure how or why housekeeping would put bad sheets on in a “4 star hotel”. Both women working were very rude to me. When checking in the girl took my passport & said ok your room isn’t ready and handed it back. I said ok when will it be ready and she rudely said 3 pm. Upon checking out, I called down and asked a different woman working the reception if they could send the bellman to help me take my 2 large bags + 1 carry on downstairs. She seemed confused why I would ask for help with bags & annoyed that I did. After waiting more than 10 minutes, I left my bags outside my room and made my way down to save time checking out. I mentioned to her that I was still waiting on someone to come for my bags and she seemed annoyed with me & said yes that’s because we don’t have a bellman working at this time so I had to send another staff member. Weird to me that you don’t have a bellman working at 8 am. Again this staffer also seemed rushed and was rude. No questions about how my stay was or apologies for the inconvenience this caused, she didn’t seem very happy to be working. I will say the woman who was called to take down my luggage (possibly housekeeping) was kind & sweet, would’ve much rather seen that energy with the girls behind the desk.
Review
Decent but wouldn’t stay again
Review
Pleasant
Positives:
Location was okay by the water thats pretty much it
Negatives:
Room was tiny, changed rooms ac units didn't work, hard to reach a response on phone front desk, the lights in the room was flickering a bit. There wasn’t really much around there minimum 15-20 walk. The rooftop was closed but the bar below indoors was open so thats okay i guess. Decor in the room tv and all is outdated. Only thing was decent was bathroom. One big problem is very limited space to unpack your stuff my stuff was sitting on the windowsill.
Review
The hotel was below Expectations...
Positives:
Location was great
Negatives:
Gym was very poor
17th floor room was very noisy from HVAC equipment
Review
Pleasant
Review
Very good
Review
Superb
Review
Exceptional
Positives:
The location was amazing central to manhattan. In a nice residential area with real New Yorkers
Negatives:
The cafe and restaurant was over priced and quality wasn’t great. the deli across the street was much better and half the price
Review
Excellent hotel with good connections
Positives:
Location is fab. Staff are so nice. Perfectly boutique. Great roof bar. Big comfy rooms. It’s great
Negatives:
Perfect
Review
Perfect
Review
Very good
Positives:
The location is fantastic, a cool rooftop bar and cafe / restaurant downstairs. The staff could not be nicer
Negatives:
Nothing stands out ...I had a lovely stay
Review
Great stay, great atmosphere, location...
Positives:
Resturant
Negatives:
Shower pressure was soft and the water didn't stay hot
Review
Very good
Review
Exceptional
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