Hilton Garden Inn Roslyn

Negatives: Needed kettle and mug to make tea. Bathroom had a very bright blue light on the power point that stayed on all night and lit the whole place up. I didn't have room service because I didn't need it so I left my trash outside for collection and had to actually ask housekeeping to remove it which was weird. The good way outweighed the bad though.

Negatives: I was disappointed by being on the ground floor because I associate higher floors with better views. My view on the ground floor was the parking lot. Thankfully, the property is stunning so it was not so bad. I appreciated the aesthetics throughout the property to include the common areas, i.e., terrace, bar/restaurant, bathrooms, lobby, pool, etc. Unfortunately, upon entering my room, I was hit harshly in my face by a horrible stench that could only be described as mildewly, smokey, and dog. Perhaps the room was not aired out and the location on the ground floor may have been a contributing factor. I found the odor highly offensive and embarrassing. It was even more apparent the next day when I was doing yoga on the carpet. The property is pet friendly so I am certain that is why I smelled dog. I love animals and there are quite a few fur babies in the family, so this is no reflection of a negative attitude toward pets. I had challenges connecting to Wi-fi and after multiple failed attempts reached out to the concierge. A lady came and assisted me. We figured my phones do not disturb setting may have been a barrier. I was grateful for her assistance. Before she left I pointed out what appeared to be brown stains I prayed werent fecal matter, and also showed her the broken off wood piece under the sliding wood door handle of the bathroom. She exclaimed that they knew I didnt do that. While I appreciated that I would not be held responsible, I was horrified by the fact that they must have had prior knowledge of these conditions and still saw it fit to house a patron. I again gave this feedback to the concierge when I checked out and I was offered a free snack, which I declined. I left a tip for house keeping because I did not want to penalize the wrong party for these issues. The concierge said shed raise my concerns to management but I have not heard back and its 4 days later. I am skeptical about her claim.

Negatives: I was disappointed by being on the ground floor because I associate higher floors with better views. My view on the ground floor was the parking lot. Thankfully, the property is stunning so it was not so bad. I appreciated the aesthetics throughout the property to include the common areas, i.e., terrace, bar/restaurant, bathrooms, lobby, pool, etc. Unfortunately, upon entering my room, I was hit harshly in my face by a horrible stench that could only be described as mildewly, smokey, and dog. Perhaps the room was not aired out and the location on the ground floor may have been a contributing factor. I found the odor highly offensive and embarrassing. It was even more apparent the next day when I was doing yoga on the carpet. The property is pet friendly so I am certain that is why I smelled dog. I love animals and there are quite a few fur babies in the family, so this is no reflection of a negative attitude toward pets. I had challenges connecting to Wi-fi and after multiple failed attempts reached out to the concierge. A lady came and assisted me. We figured my phone’s “do not disturb” setting may have been a barrier. I was grateful for her assistance. Before she left I pointed out what appeared to be brown stains I prayed weren’t fecal matter, and also showed her the broken off wood piece under the sliding wood door handle of the bathroom. She exclaimed that they knew I didn’t do that. While I appreciated that I would not be held responsible, I was horrified by the fact that they must have had prior knowledge of these conditions and still saw it fit to house a patron. I again gave this feedback to the concierge when I checked out and I was offered a free snack, which I declined. I left a tip for house keeping because I did not want to penalize the wrong party for these issues. The concierge said she’d raise my concerns to management but I have not heard back and it’s 4 days later. I am skeptical about her claim.

Negatives: I have no complaints

Negatives: I have no complaints

Negatives: Breakfast had inadequate buffet selections.

Negatives: Cleaning ladies doesnt clean well if I forgot to tip them.