Hilton Garden Inn Rochester Downtown
155 East Main Street
Rochester, NY 14604, US
Rochester, NY 14604, US
Hilton Garden Inn Rochester Downtown is pet friendly. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
Reserve a room
About This Property
Offering an indoor pool and a restaurant, Hilton Garden Inn Rochester Downtown is located in Rochester. Free WiFi access is available. Each room here will provide you with a TV and air conditioning. Complete with a microwave, the dining area also has a coffee machine. Featuring a bath or shower, private bathrooms also come with a hairdryer and free toiletries. Extras include a desk and bed linen. At Hilton Garden Inn Rochester Downtown you will find a fitness center. Other facilities offered at the property include luggage storage and laundry facilities. The property offers free parking. The hotel is 328 feet from Rochester Riverside Convention Center, 1312 feet from Blue Cross Arena At the War and 2297 feet from The National Museum of Play.
Room Types
2 Queen Beds (refundable)
1 King Hearing Impaired (refundable)
2 Queen Hearing Accessible (refundable)
1 King ADA Suite with Tub (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Access To Health Care Professionals
- Air Conditioning In Public Area
- Bar
- Body Thermometer Available
- Cashless Payment Available
- Cleaning Products Available
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Kitchenware
- Laundry Services
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- Outdoor Pool
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Professional Cleaning Services
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Temperature Check For Guests And Staff
- Vending Machine
- Wheelchair Accessible
- Xerox/fax In Business Center
Recent Reviews
Review
Pleasant
Positives:
Good location. Friendly staff.
Negatives:
The room had not been properly cleaned or inspected before my arrival. Numerous hairs from the previous guest were visibly scattered across multiple surfaces.
Review
Pleasant
Positives:
The staff were friendly and helpful. The breakfast buffet was good. Drifters restaurant/pub food was appetizing and in nice portions. Drinks were cold served with friendly commentary which made our group feel relaxed and comfortable. Rooms were clean and comfortable.
Negatives:
The odd piece of furniture had seen better days. Otherwise rooms felt comfortable and quiet.
Review
We had a comfortable stay...
Review
Superb
Negatives:
The common restrooms in the lobby area were not with soap and need attention. It is a safety issue with the Dining facilities close by.
Review
Very good
Review
Staff was very accommodating. Location...
Positives:
Great location
Negatives:
Beds not very comfy
Review
Great place to stay
Positives:
Everything was fantastic, the staff, the atmosphere, the comfort, the amenities, & food were outstanding.
Review
My stay was lovely, and...
Review
Superb
Positives:
The inside of the hotel was nice and modern….literally everything else sucked!
Negatives:
When we got off the elevator on our floor, there was a slight smell. When we got to our room the smell was unbearable! It was a moldy/mildew smell. The thermostat/heat in the room was not working. We called the front desk to have them look at it, but they “forgot which room we were in” so no one came to check on it. Upon entering the room, there were hairs on the bathroom counter and when we pulled back the sheet on the bed, it looked like what appeared to be dog hair on the bed. We asked that the sheets be changed, and housekeeping just put the new sheets on the edge of the bed for us to change. The carpet in the room was also filthy.
At this point we went down to the front desk and they gave us a new room. The heat worked in the new room, but it smelled bad (not as bad as the first room). The sheets appeared clean. But there were ants in the bathroom!!
For a Hilton and $250 for 1 night, I expected much more!!
The hotel did nothing to make the situation okay or to make us feel better about it. I will NEVER stay at a Hilton again and will probably tell people about our experience.
Review
Terrible, now we remember why...
Positives:
Very clean and quiet
Negatives:
Neighborhood less than ideal
Review
Very pleasant stay
Positives:
The staffing was nice
Negatives:
Room , sight see , bad location, bored , no lights downtown it’s dry
Review
Horrible I would like a...
Positives:
My reservation just disappeared
Negatives:
My reservation just disappeared
Review
My reservation disappeared
Positives:
shuttle driver went above and beyond
Negatives:
Was a little pricey, but competitive.
Review
Would gladly stay there again.
Positives:
The room
Negatives:
No body wash in the shower
Clock was wrong
Review
Superb
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