Holiday Inn Rochester Downtown
70 State Street
Rochester, NY 14614, US
Rochester, NY 14614, US
Pet guests are welcome at Holiday Inn Rochester Downtown. Pet fee USD $50 per pet, per stay. The number of pets allowed is 2. Pet weight limit is 50 lbs. *Dogs and cats are welcome. Pets may not be left unattended in room. Dog potty area on property.
About This Property
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- Air Conditioning
- Airport Transfer
- Babysitting Service
- Bar
- Body Thermometer
- Car Park [charges Apply]
- Car Park [on-site]
- Cash Withdrawal
- Cashless Payment Service
- Casino
- Check-in/out [express]
- Coffee Shop
- Concierge
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection In All Rooms
- Daily Disinfection In Common Areas
- Daily Housekeeping
- Doctor/nurse On Call
- Doorman
- Dry Cleaning
- Elevator
- English
- Face Coverings On Staff
- Facilities For Disabled Guests
- Family Room
- Family/child Friendly
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi In All Rooms!
- Front Desk [24-hour]
- Gift/souvenir Shop
- Golf Course [on-site]
- Grocery Delivery
- Guest Rooms Seal After Sanitization
- Gym/fitness
- Hair Dryer
- Hand Sanitizer
- Hot Water Linen And Laundry Washing
- Hygiene Certification
- Individually-wrapped Food Options
- Ironing Service
- Laundromat
- Laundry Service
- Luggage Storage
- Meeting/Banquet Facilities
- Non-smoking
- Pet-friendly [charges Apply]
- Physical Distancing Of At Least 1 Meter
- Postal Service
- Private Bathroom
- Protective Screens In Common Areas
- Rental Car
- Restaurants
- Room Service
- Rooms Sanitized Between Stays
- Safe Dining Setup
- Safety Deposit Boxes
- Satellite/cable Channels
- Service Animals Are Welcome
- Shared Lounge/TV Area
- Shared Stationery Removed
- Shops
- Shower
- Shuttle Service
- Smoke-Free Property
- Staff Trained In Safety Protocol
- Swimming Pool
- Swimming Pool [outdoor]
- Taxi Service
- Telephone
- Temperature Check For Guests And Staff
- Tennis Court
- Tours
- Towels
- Vending Machine
- Wheelchair Accessible
- Wi-Fi In Public Areas
- Xerox/fax In Business Center
Recent Reviews
Positives:
I liked the staff, Kylo at the front desk was professional, friendly, helpful as so was the lady at the front desk clerk the following morning at check out. Also I requested a late check out which was granted and I was not pressured when the time came to check out as I was late leaving. Lobby was neat a nice open area. Not cluttered, simple, modern. My room was fine, standard hotel room.
Negatives:
When I checked in I was told the room I confirmed with Booking.com (a queen suite) was not available as a suite normally sells for $299 p/n and that Booking.com should not have had it listed it as such a low rate. I was instead given a room with a king bed. The first room I was given had a dirty bathtub so I was changed to another room with a king bed. It was fine but the bath tub had a malfunction.
Review
Pleasant stay, nice staff, garage...
Negatives:
The cost of this stay was why above what it was worth. This is partially my fault, but I did not know this property was under construction. Not all the elevators were working. The bartender did not know how to make a margarita. They had no vegetables for there dinners, and no they were not that busy, only one other customer. Should have looked closer at staying at another location.
Review
Overpriced
Review
This guest did not leave comments about this hotel.
Review
Very good
Review
Passable
Positives:
The room was clean hall had nice smell friendly staff
Negatives:
No smoking
Review
Superb
Positives:
Location is central.
Negatives:
Reportedly was just renovated, but still felt just kinda old and beat up. The carpet in my room had rips in it. Door to my floor in the stairwell was just missing a door handle. Like it was broken off. Breakfast available at a restaurant in the hotel, for a fee. Not included. No vending options, they had a snack bar of sorts at the front desk that was poorly stocked. Not the hotel’s fault, but really minimal options for coffee/food within walking distance.
Review
Disappointing
Review
Exceptional
Review
Passable
Positives:
The location was the ONLY good thing about this hotel.
Negatives:
The hotel was under renovations, and while I do understand this, it was WELL WELL BELOW any expectations. I was not notified in advance that it was under renovations, I had to be escorted to and from my room each time because the key card system wasn't working. The smoke detectors and sprinklers in the hallway I was in were covered with plastic and would not have met safety standards. The phone in my room did not work, so if I had had a genuine emergency, I would have been screwed. In addition, the whole hotel was filthy.
Worst hotel experience I've ever had. I will never stay at the Holiday Inn again.
Review
Worst hotel experience ever.
Positives:
A few of the staff were polite
Negatives:
Rat droppings on the towels, dirty room no toilet paper holder poor heating bulbs missing, poor ventilation and dirty vents, no drain stoppers and constant noise on floor above
Negatives:
It was under construction. The painters were painting in front of my room and talking really loud so i had to request a new room. The next room i received was on the reconstruction floor as well so it felt like i was rolling my suitcase through gravel and dirt. The elevators also didn’t work and my room was on the 5th floor so I had to carry my luggage up and down the stairs which had trash on them. I ended up leaving at 6 am because i was so uncomfortable. I called the front desk the Sunday i checked out and was told the manager would call need back but of course i never got a callback.
Review
Bad
Positives:
The location to Blue Cross Arena was great, I went to Rochester only to a Concert and this hotel was the nearest one!
Negatives:
The walls were too thin, so you could hear the other room quite clear and there was too much dirt but that's understandable because they are repairing stuff.
Review
Location!
Positives:
Nice people. Quiet neighborhood.
Negatives:
Hotel renovation for our entire stay on our floor and other floors so we couldn't move. The staff did everything they could to accommodate us. But they couldn't help the construction.
Positives:
Very little; I had a place to sleep and the heat in the room worked.
Negatives:
Very little; it was under renovation/construction and I had no autonomy to enter and exit my room without requesting an escort. It was horroblle to always have to walk through the construction area and/or take the smelly service elevation was nor fun.
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