SureStay Plus Hotel by Best Western Durham Medical Center
3710 Hillsborough Rd
Durham, NC 27705-2906, US
Pet guests are welcome at SureStay Plus Hotel by Best Western Durham Medical Center. **In common areas, pets must be on leash or in carrier.
About This Property
SureStay Plus Hotel by Best Western Durham Medical Center features a complimentary continental breakfast with hot items, an outdoor pool, and a fitness center. Free WiFi access is available. Each room includes a 42-inch flat-screen cable TV, air conditioning, and a seating area. Complete with a microwave, the dining area also has a refrigerator. Equipped with a shower, the private bathroom also comes with a hairdryer and free toiletries. SureStay Plus Hotel by Best Western Durham Medical Center offers a 24-hour front desk, and free parking. The hotel is 3.6 mi from American Tobacco Campus, 3.7 mi from Durham Performing Arts Center, and 9.6 mi from Research Triangle Park. Raleigh-Durham International Airport is 14 mi away.
1 King Bed (refundable)
- 1 King Bed
- Sleeps up to 2
- Free cancellation
2 Double Beds (refundable)
- 2 Double Beds - Free WIFI, Free Breakfast, Free Parking, Fridge, and Microwave.
- Sleeps up to 3
- Free cancellation
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
Check out time:
Features and Amenities
- 24-Hour Front Desk
- Additional Toilet
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Blackout Curtains
- CCTV Security In Common Areas
- Carbon Monoxide Detector
- Cashless Payment Available
- Cleaning Products Available
- Clothes Drying Rack
- Coffee/tea Maker
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Desk/workspace Available
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Fire Extinguishers
- Fitness Center
- Food Delivery
- Free Breakfast
- Free Parking
- Free Wi-Fi
- Gift/souvenir Shop
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Ironing Amenities
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Room Towels Provided
- Safety Chain And/or Latch On Doors Available
- Separate Shower/bathtub
- Shops On Site
- Sleep Comfort Items
- Smoke Alarms
- Socket Near The Bed
- Staff Trained In Safety Protocol
- TV & Movies/Shows
- Toiletries Provided
- Trash Cans
- Wake Up Call
- Wheelchair Accessible
- Wooden/Parqueted Flooring
2 words! Ghetto hotel! The rooms were nothing like the photos documented on the website. We were not able to use the pool or did a maid even come and clean our rooms or make our beds. Refrigerator leaked, room smelled like urine and cigarettes. Pets are allowed!!! Which was not presented on the website. The bathroom was horrible and was nasty.. I did not take a shower because it looked unsanitary. Small towels and not even enough wash clothes. Breakfast was not good and they lock the lobby up at night do to the suspicious activity at night. Do not bring ur family or kids here... I wouldn't want my pet to stay here..... I repeat DO NOT STAY HERE IT IS NOT WORTH THE MONEY!!!
The pictures online look nothing like they do in person. They really need to update their website to show how the hotel look in the day time. The first room they gave me was horrible, the fire alarm battery needed to be replaced, the bath tub was dirty, condom wrappers in the breeze way. The room had a bad smell, the second room toilet was so nasty my son wouldn't use the bathroom; had to shower with out crocs on because the bathtub was full of someone else hair. Nothing worked!!! I will never stay there ever again!!! It was so bad we left!!
The breakfest was very good. However, the area seemed a little sketchy, like I would not have wanted to be alone. There was a half naked man outside his room in a wheelchair yelling when we first arrived, and many people outside their rooms smoking, even though there were designated smoking areas. The staff was very helpful though, and made sure we had everything we needed. Our shampoo bottle was half used when we got our room, but the rest of the place was clean.
The only good thing was the closeness to Duke Hospital.
The only reason we chose this hotel was for the free shuttle to Duke hospital and the pool. when we arrived the pool was closed and they stopped offering a hospital shuttle two years ago per the manager. The bed was awful. The towels were very thin and old and left fuzz balls all over our bodies. The floors are very uneven The continental breakfast had no meat options, only eggs and waffles for hot items. The housekeeper was mopping the floor with a towel wrapped around a broom. We travel quite a bit and this was by far the worst hotel weve stayed at.
Would never recommend this hotel, nor stay again.
The location and price.
A/C needed to be on room a little stuffy upon arrival.
Very good stay for the price.
It was not clean and nowhere near the photos in the website. No light at entrance of room once inside. Need better cleaning
Would not stay at this location again.
adequate but in need of maintenance
The only thing I liked was the location
Rooms were dirty, linens dirty, no hot water
This was a horrible stay and wouldnt recommend definitely-1 star
IT WAS AN EASY CHECK IN & OUT PROCESS
THE FACT THAT AS SOON AS I OPENED THE ENTRANCE DOOR WHERE THERE SAID THERES NO SMOKING ON THE PREMISES ACTUALLY WAS A LIE. THE BEDDING WERE NOT PROPERLY CLEANED. MY COUSIN AND I WERE JUST WAITING FOR A ROACH TO POP OUT. WE BOTH REFUSED TO EVEN TAKE A SHOWER YET ALONE TRUST THE TOWELS AFTER SEEING WET STAINS ON THE SHEETS. IT WAS JUST UNSANITARY & FAR FROM WHAT I AM USED TOO.
I RECOMMEND NO ONE TO STAY HERE.
It was nasty and I didn't feel safe the smell was so bad it made me sick
Id say this is a two star hotel. really not the standard of best western. substandard
never would stay here again
Comfortable stay for rate
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