Hampton Inn By Hilton Charlotte/Matthews

Negatives: Everything was fine. I don’t have any problems with this hotel.

Negatives: The rooms didn’t smell fresh and the breakfast food are was very congested

Negatives: The looks of the building. Terrible breakfast. Didn’t even have the cups of half and half for the coffee. The lady running the breakfast refused to leave a quart of half and half out for the people. It’s like hell with the people.

Negatives: excessive ($75.00) pet fee; It is just a profit point on hotel part after advertising pets are allowed.

Negatives: Staff charged me 83.00 at checkout even though the hotel refunded my deposit.

Negatives: The staff with two exceptions, were unable or unwilling to work to meet my needs. My needs are simple: cold Coca-Cola and hot coffee/tea. The carafes in the lobby were not stocked with hot coffee or water for tea except at breakfast. To get hot water any other time, I had to wait for the concierge to go to the breakfast preparation room and get hot water from the industrial coffee maker which also dispenses hot water. The coffee was lukewarm and was weaker than the current Democratic Party elected leaders. The pantry where guests could purchase snacks was poorly stocked. My first night, all that was in the refrigerated section were a few bottles of Dasini water, cherry Powerade, and a few cans of Monster energy drink; but no Coca-Cola. I told this to the concierge who asked if I was a Hilton Diamond member. She told me that if I was a Hilton Diamond member then she could give me one can of Coca-Cola free of charge as one of the benefits of that membership tier. I informed her that I was not and am not a Hilton Diamond member but that I offered to purchase a can of Coca-Cola. She said that those cans of Coca-Cola were not for individual sale. It is also important to point out that there are no soda vending machines on this property. The breakfast was underwhelming. Friday’s breakfast was instant eggs, stale biscuits, and watery sausage gravy.

Negatives: No drink machine washer and dryer didn't work or bath tub in my room

Negatives: Staff was very rude. More then one employee was rude.

Negatives: Staff was rude, got downgraded to queen room from king room due to booking on a 3rd party site is what I was told. Shower wouldnt drain, stains on sheets, air conditioning broken

Negatives: The night time front desk person

Negatives: Had mildew type smell in the room, rust along bathtub, and shower stall.

Negatives: The room was very dirty and there was some weird carving on the bathroom shelf. The bathroom ceiling had a big unfinished drywall patch and there was no Soap at all. That is more of a convince than a big deal, just missed having it. None of the outlets worked around the bed either. The staff was very friendly and they were also very apologetic when I told them about the issues we had. The more important issue was the fact that the morning staff did not show up and the front desk night shift employee just left and went home. The breakfast lady was the only one there and she checked us out by taking the keys and using a sticky to write the room number down. It was just disheartening that a hotel chain like Hilton didn’t care more about a very busy Charlotte area hotel or the reputation of the Hilton name.