Hampton Inn By Hilton Philadelphia Center City-Convention Center

Negatives: My room was across the street from the loading dock for the convention center. It was awful hearing the constant trucks backing up, unhooking, loading, and banging. I couldn't sleep more than a couple of hours at a time all night!

Negatives: Our first room was very small dark and cramped. When we were given another room, it was great.

Negatives: I had two bookings, one that i cancelled which clearly says cancellation is free and received a confirmation email for the cancellation and the second booking was for my 2 nights stay. When i checked in I was told by the staff that I will be charged for the cancellation because it wasnt cancelled on their end. I was trying to explain and was showing the email of my cancellation but staff wasnt even interested in looking or checking, he just said i will still be charged. Because we were too tired from the long drive, i didnt want to argue that time and just decided to speak to a manager or supervisor when i check out. Good thing when i checked out, the staff that time was nice and checked my booking and said I was not charged. I didnt have any other issues with our stay except for that staff who doesnt deserve to be on the front desk. Front desk staff should be accommodating to guests because they are the ones who welcome guests during their stay.

Negatives: Run down and seemed dangerous

Negatives: I got sent to a different hotel 30 minutes outside the city because they ran out of rooms. The work chair was incredibly uncomfortable for actually working (too low/deep). The climate control system and TV remote didn't work great.

Negatives: Mostly unfriendly lobby staff, indifferent to guests. We had to ask for housekeeping, but they forgot; or said that we were not on the list. We asked to be on the list, but they would forget. The five nights stay had only one day of cleaning. Surprisingly, they organized a housekeeping parade during the breakfast, it was pathetic, they did not deserve compliments. One day, the lobby staff said that they would remove the water to avoid guests from getting free water to pay for the bottled ones. Coffee was predominantly cold.

Negatives: Customer service: Rudeness from staff; Lack of organization;

Negatives: The breakfast was not good. It was primarily ultra-processed foods that were high in sugar. The only really edible thing was the fruit (although the bananas were too ripe). The staff was nice but noisy and unprofessional. The price was so high that I was expecting a much nicer experience.