Kimpton Hotel Palomar Philadelphia By IHG

Negatives: The room service breakfast was flavorless

Negatives: Rooms aren’t cheap, but hotels in the area that are not as nice are charging similar rates

Negatives: Can't say. Was only here for a night.

Negatives: I would have sacrificed some bathroom space for living/bedroom space. The bathroom was huge and nice though. Jacuzzi tub not really necessary. Impossible to get a breakfast table unless you made a reservation ahead. Wait would have been 1 hr if no reservation. Good thing I stayed several days to find that out. No one's fault but there was a fire alarm that went off at 11 pm. A bit inconvenient, as one of my kids was already asleep and I had to wake him.

Negatives: every time I called the front desk with a question or request, the answer was a hard “no”, I didn’t feel there was a genuine desire to help and/or accommodate.

Negatives: The check-in person rushed my check-in process and was the type of process where all words are crammed into a few sentences with no commas, fullstops or question marks, just words that can’t be interrupted even. “Welcome to bla bla bla last name please (a second to answer) your credit card and photo id there will be a $75 daily security deposit and… and… and… at the end of that information festival I was left wondering what was just said. I mean really. I took my keys and left. The Manager “Paige” was very rude and unprofessional (later). Bed mattress seems too old and of very bad quality. Breakfast although booked CLEARLY on my booking.com for four people and confirmed by booking when I called them, hotel and Paige didn’t admit to it, but made it free as a “favor” not an obligation after problem was escalated. This could be a booking.com issue, or a hotel issue, I don’t know, but what I know is it is very clearly stated on my booking of four people in my room, that breakfast is included, and booking.com confirmed it. Breakfast was not available on the spot, the waiter told me I had to wait on a waiting list for an hour; and although the manager “Paige” denied it being hotel’s fault and said we should have booked earlier for breakfast (?? Really?) we told her we actually DID call to enquire about breakfast the night before , and the person on the phone did not mention anything about booking, only said breakfast timing and that it closes at 12:00. For a hotel that charges an “Amenity fee” this should not be the case. The Manager Paige could have resolved that issue but instead made it much much worse by defying every complaint I had, and being very negative and arrogant with me instead of accommodating and helpful. She gave me nothing, and did not acknowledge anything, even the breakfast booking excuse that was shut down by me, no offer of compromise, resolve or God forbid compensation.