Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff

Negatives: TV did not work in one room and the heat did not work in the next room

Negatives: Extremely rude and hateful staff encounter right after checking in! NO customer service skills. (This situation alone is the reason we will never stay there again! Why should we pay to be treated like crap? Better options accross the road!) Snack and drink box not provided in room as described, had to ask for it from a rude, impatient front desk female. Room phone didn't work, faulty cord/jack. Reported to staff but they clearly didn't care, female literally ROLLED HER EYES at me when I told her! Why does she have a job there?? Room fridge not clean inside. I used my own Clorox wipes to clean all surfaces after finding that. Not enough towels available in room. Didnt want to ask for more.... Old worn-out carpet in halls and most of the building.( Updated lobby is deceiving ) Coffee was horrible and only white sugar or fake pink sugar substitute available. Need better options for diabetics or bariatric patients. Only 1 flavor of yogurt, please give more options. Hard boiled eggs, instant oatmeal or grits, fresh fruit would be nice.

Negatives: Bathroom was not clean

Negatives: It was a small room, the pictures on the site look deceiving..It didn't look very clean and the shower needs help. Dated and should be upgraded.

Negatives: completely dirty rooms, dirty bedding, dirty and yellowed pillows, smell of cigarettes in the hallways and in the room, TV doesn't work.

Negatives: The tv in both rooms did not work. They fixed one and replaced the other one with a broken base and just propped it up against the wall. The microwave was so rusty and filthyI wouldn't heat anything in it and feed a wild animal from it. the ice machine in the common area didn't work, the refrigerator was full of water and went everywhere when we opened the door, for the money we paid I expected at least a 4 star place, I rate it a 1 star, will never stay there again

Negatives: Desk legs needed tightening No bacon nor any ham served the three mornings we were there.

Negatives: The shower head was gross and looks like it's never been cleaned.

Negatives: The room or building portion is old with plaster type walls that have cracked paint with little decoration to cover it up. I messaged the front desk ahead of time that I was traveling with my family and a dog. One family member is handicapped, but we didn’t get a handicapped room and not enough wash cloths and towels. No linen for the pull out couch. I had to go back to the front desk to request these. They had no pillows at the time and had to take them from another room and bring them to me. There was also no hot water due to a plumbing issue for 2 nights. it was not freezing cold but not even warm. Not even any type of concession offered for this inconvenience. The smoking at the side entrance was the worse. Maybe homeless people stay here. There were people with backpacks and full trash bags smoking by the doors all the time and we had to walk through that crap coming and going.

Negatives: Expensive for what u get noisy dogs barking all night people fighting in their rooms and hall no security to stop it