Extended Stay America Suites - Memphis - Germantown West

6325 Quail Hollow
Memphis, TN 38120, US

6.7 Rating | 2.5-Star Hotel |

Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.

Rooms

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Amenities

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About This Property

Located in Memphis, Tennessee, this hotel is 4 miles from Shelby Farms Park and 6 miles from Golf and Games Family Park. Guests will enjoy free Wi-Fi and an on-site launderette. All accommodations feature a microwave, small refrigerator, and stovetop. This Memphis - Germantown West Extended Stay America also provides a flat-screen cable TV, seating area and dining area. A grab-and-go breakfast is served every morning and includes bars, muffins, hot cereal, coffee and tea. Extended Stay America - Memphis -Germantown West is pet friendly and offers free on-site parking. A 24-hour reception and vending machines are available for added convenience. Guests will be 9 miles from the Memphis Zoo and 12 miles from Memphis International Airport. Elvis Presley’s iconic home, Graceland Mansion, is 14 miles away.

Room Types

Studio Queen Non-Smoking (refundable)

Studio Queen Non-Smoking - Free WIFI, Free Parking, Full Kitchen, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay.

$97.84

nightly

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Room Details

Policies

Cancellation Policy

Good news! Before Friday, Apr 19th, 2024 at midnight local hotel time (in Chicago), you may cancel your reservation for a full refund. After Friday, Apr 19th, 2024 at midnight local hotel time (in Chicago), you are not allowed to change or cancel your reservation. If you cancel your reservation after Apr 19, you will still be charged for the full amount.

Refund Policy

Cancellation is free any time before check-in time. If you don’t check in or cancel by then, no refund will be given by the property. Failure to arrive at your hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$701.88 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.

Studio King Non-Smoking (refundable)

Studio King Non-Smoking - Free WIFI, Free Parking, Full Kitchen, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay.

$107.34

nightly

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$768.84 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Air Conditioning
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Cashless Payment Available
Daily Housekeeping
Facilities For Disabled Guests
Family Rooms
Fax/photocopying
First Aid Kit Available
Food Can Be Delivered To Guest Accommodation
Free Parking
Free WiFi
Guest Accommodation Is Disinfected Between Stays
Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
Hand Sanitizer In Guest Accommodation And Key Areas
Heating
Internet Services
Laundry
Lift
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Non-smoking Rooms
Non-smoking Throughout
Parking
Parking On Site
Physical Distancing In Dining Areas
Physical Distancing Rules Followed
Safety Deposit Box
Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Staff Follow All Safety Protocols As Directed By Local Authorities
Use Of Cleaning Chemicals That Are Effective Against Coronavirus
Vending Machine (Drinks)
Vending Machine (snacks)
WiFi
WiFi Available In All Areas

Recent Reviews

Alauna review category business travellers April 13, 2024

Positives: Lication

Negatives: It was filthy

Review

Extremely dirty and nasty

Awan young couple April 11, 2024

Review

Bad

Kayla family with young children March 23, 2024

Positives: I loved everything the employees the over all respect kind and courtesy everything is what I expected cleans rooms clean beds employees answered all my questions overall 10 out of 10

Negatives: N/a

Review

Best stay

Erica young couple March 20, 2024

Positives: It had a kitchen and microwave

Negatives: No ice machine and had to smoke outside.

Review

It was a nice stay

Johnson young couple March 19, 2024

Review

Good

Jeremiah young couple March 19, 2024

Review

Exceptional

Nikki family with young children March 11, 2024

Review

Passable

Steve review category business travellers March 8, 2024

Positives: Dirty room and not available soon enough

Negatives: Poor staffing ; front desk was also cleaning

Review

Courteous and very nice employee...

Steve solo traveller March 2, 2024

Review

Superb

Michael young couple February 27, 2024

Positives: The staff was friendly.

Negatives: There was a strong bleach smell in the bathroom. The location needs more lighting, and I encountered a man trying to get in one of the side doors. I alerted the staff.

Review

Good

Springfield young couple February 22, 2024

Review

Passable

Tony young couple February 21, 2024

Negatives: The tv didn’t work and when asked no one came to fix I try when I was told they would.

Review

Let’s just say I won’t...

Allison family with young children February 21, 2024

Review

Passable

Krystal young couple February 20, 2024

Negatives: The room was not very secure. You had to literally slam the door for it to stay closed and still, it didn’t seem very secure.

Review

Disappointing

Gayla with friends February 19, 2024

Positives: Staff was very friendly and polite

Negatives: Rooms were dirty. They didn’t even look like they had been wiped down. There were drip marks on the headboards and sticky residue on the nightstands. Mystery hair on the shower curtain, a build up of dust on the window, and floors didn’t appear to have been mopped in awhile. Breakfast was cereal bars and instant oatmeal with coffee.

Review

Disappointing. It’s a place to...

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.

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