The Addison Hotel SureStay Collection by Best Western
4505 Beltway Dr
Addison, TX 75001-3708, US
The Addison Hotel SureStay Collection by Best Western welcomes four-legged guests at their pet-friendly accommodation. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights) The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
About This Property
The Addison Hotel SureStay Collection by Best Western is 15 miles from downtown Dallas. This hotel features a gym, pool and walking track and a 32-inch flat-screen TV in every room. The Addison Hotel SureStay Collection by Best Western offers guests a daily breakfast and coffee in the lobby. The hotel is equipped with a business center and meeting rooms. Rooms at the Addison Hotel SureStay Collection by Best Western provide guests with a coffee maker and hair dryer. Guests can watch cable TV or use the free Wi-Fi. The Addison Hotel SureStay Collection by Best Western is within 15 mile of the Dallas Convention Center. The Dallas World Aquarium and Dallas Museum of Art are within a 30-minute drive of the hotel.
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Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Air Conditioning In Public Area
- Airport Shuttle (charges May Apply)
- BBQ Facilities
- Cashless Payment Available
- Cleaning Products Available
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Breakfast
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Game Room
- Gift/souvenir Shop
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Ironing Amenities
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Outdoor Recreational Features
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Room Service
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Taxi Service
- Vending Machine
- Wheelchair Accessible
Location and friendly staff
Sheets appeared to have dander from animals and caused sinus issues
we thought it was supposed to be a non-smoking hotel, yet the smoke in the halls and rooms next to us were smoking rooms. We were given a different room when requested but we had to put a towel in front of the door to keep the smoke out of the room.
It was clean, staff was nice, came with complementary breakfast. The price was good for it.
One of the reasons I was excited to book this hotel was because it had a fitness center. The fitness center was actually closed temporarily when I stayed there. Which I didnt know until I checked into the hotel. That sucked and wasnt mentioned.
This guest did not leave comments about this hotel.
Front desk was exceptional helping us correct our mistakes in booking.
Room was clean and comfortable
Property is a very good value
The friendly staff. They always provide exceptional customer service. The free breakfast is always wonderful.
Cleanliness, quiet environment, safe community
I didn't like the way the young man at the desk made me feel like I was being dishonest about my dog staying here, almost as if i was hiding him or something. When I checked in, it was very late, and I had been loading a uhaul all day, non-stop. My dog was asleep in the car, and I didn't even think about mentioning it bc I was exhausted, and he didn't ask about pets. Of note, I had originally found this location through a dog friendly hotel suggestion online, so I didn't even stress about it. The next day, I was locked out of my room when I returned and had to pay a $125 fine, which is fine- I paid it, but he called the manager twice while I stood there, no regard for the questions I asked and flat REFUSED to acknowledge my presence RIGHT IN FRONT OF HIM. He referred to me (I was alone) as "the people" first of all, which was rude in itself, then refused to disclose the manager's name when I asked, twice, and, honestly, all I wanted to do was contact her directly to Apologize for the misunderstanding. No people skills whatsoever. None.
Insignificant in rm 250
This property has severely gone downhill since it lost its brand with Hampton Inns. Carpet is loose & torn in many places. The blind/shade in room 211 is torn & ragged and inoperable. The facility only has two luggage carts that will not accommodate hanging garments and guests take them to their rooms and management doesnt care that other guests are inconvenienced. I asked for help with my belongings and an employee copped an attitude about carrying a bag. My keys had to be reactivated 5 times during a three night stay.
The worst part was the swimming pool. You literally could not see the bottom of it due to it being so cloudy. Management said it was fine although I never saw one person using it. Some pool time was one of my priorities while in Addison.
The fact that Best Western is going to be attaching their name to this property speaks volumes about who they will do business with.
My room and hallway constantly smelled of marijuana due to how many people were using. If I could have moved to another property I would have but due to the holiday weekend the only rooms available were completely out of my price range.
I should have at least one nights expense refunded to me.
I will not ever stay there again and I will tell everyone I know that travels to Addison about my experience.
Booking.com should consider removing this facility from their network.
That property sucks !
Nothing , the place was terrible the pool was Green ! We could not swim in it. I called before I reserved the room, said the pool was open and was ready for us they LIED... The landscaping had weeds past my kneecaps, the whole neighborhood had beautiful landscaping except for this property. This property had tall ugly grass , nobody has cut their grass all summer, it looked terrible.
This ruined my fourth of July weekend in plans . I traveled a pretty good distance to come here for the fireworks show , swim , relax, this WAS A TERRIBLE 4th EXPERIENCE....
Green pool, you could see allergy all over the steps around the ladder. Could not see the bottom of the pool and was only 5 foot deep. The landscaping on the property was terrible nobody has cut that grass all summer long. The grass was tall past my knees weeds it was terrible the only property in the neighborhood that look like that was this one.....
Worst manager in Texas
I liked that they were dog friendly, the room was comfortable, breakfast was nice, staff was helpful and friendly, location was great, and I liked that there was a little walking trail next door that allowed me to walk my small dog.
The room could have been cleaner. The dog found crumbs near the microwave and refrigerator. Dogs tend to inspect every inch!
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