The Addison Hotel SureStay Collection by Best Western

Negatives: Nothing

Negatives: Sheets appeared to have dander from animals and caused sinus issues

Negatives: we thought it was supposed to be a non-smoking hotel, yet the smoke in the halls and rooms next to us were smoking rooms. We were given a different room when requested but we had to put a towel in front of the door to keep the smoke out of the room.

Negatives: One of the reasons I was excited to book this hotel was because it had a fitness center. The fitness center was actually closed temporarily when I stayed there. Which I didnt know until I checked into the hotel. That sucked and wasnt mentioned.

Negatives: I didn't like the way the young man at the desk made me feel like I was being dishonest about my dog staying here, almost as if i was hiding him or something. When I checked in, it was very late, and I had been loading a uhaul all day, non-stop. My dog was asleep in the car, and I didn't even think about mentioning it bc I was exhausted, and he didn't ask about pets. Of note, I had originally found this location through a dog friendly hotel suggestion online, so I didn't even stress about it. The next day, I was locked out of my room when I returned and had to pay a $125 fine, which is fine- I paid it, but he called the manager twice while I stood there, no regard for the questions I asked and flat REFUSED to acknowledge my presence RIGHT IN FRONT OF HIM. He referred to me (I was alone) as "the people" first of all, which was rude in itself, then refused to disclose the manager's name when I asked, twice, and, honestly, all I wanted to do was contact her directly to Apologize for the misunderstanding. No people skills whatsoever. None.

Negatives: This property has severely gone downhill since it lost its brand with Hampton Inns. Carpet is loose & torn in many places. The blind/shade in room 211 is torn & ragged and inoperable. The facility only has two luggage carts that will not accommodate hanging garments and guests take them to their rooms and management doesnt care that other guests are inconvenienced. I asked for help with my belongings and an employee copped an attitude about carrying a bag. My keys had to be reactivated 5 times during a three night stay. The worst part was the swimming pool. You literally could not see the bottom of it due to it being so cloudy. Management said it was fine although I never saw one person using it. Some pool time was one of my priorities while in Addison. The fact that Best Western is going to be attaching their name to this property speaks volumes about who they will do business with. My room and hallway constantly smelled of marijuana due to how many people were using. If I could have moved to another property I would have but due to the holiday weekend the only rooms available were completely out of my price range. I should have at least one nights expense refunded to me. I will not ever stay there again and I will tell everyone I know that travels to Addison about my experience. Booking.com should consider removing this facility from their network.

Negatives: Green pool, you could see allergy all over the steps around the ladder. Could not see the bottom of the pool and was only 5 foot deep. The landscaping on the property was terrible nobody has cut that grass all summer long. The grass was tall past my knees weeds it was terrible the only property in the neighborhood that look like that was this one.....

Negatives: The room could have been cleaner. The dog found crumbs near the microwave and refrigerator. Dogs tend to inspect every inch!